Robert Bedsole
Maryville,TN
Summary
Logistics Account Executive dedicated to arranging shipping solutions for businesses within the United States, alleviating the headache of using internal resources to monitor and maintain shipping operations. With 7+ years of management experience, as well as 10 years in customer service, I maintain a high regard for smooth operating procedures and ideal customer interactions. While previously working in Production Management and Planning, I also had the opportunity to work directly with the development team as well as the Director of Client success to discover resolutions to customer facing issues/upgrades as well as in-house obstacles with production and the back-end platform. I've seen first hand how operational success can and will effect customer success; my goal is to ensure that these two aspects of the business are never negated.
Overview
8
8
years of professional experience
Work History
Logistics Account Executive
Total Quality Logistics Inc.
10.2023 - Current
- Facilitated the smooth flow of shipments by coordinating the schedules between two parties and keeping track of any changes via Transport Management Systems
- Develop and maintain relationships with carriers and dispatchers for assistance on upcoming shipments
- Build loads based on customer requirements and post through several avenues to book with a reliable carrier
- Monitor and maintain communication as the sole point of contact throughout transit
- Upon incident, work with appropriate department to analyze and resolve any issues or claims
- Negotiate contract and pricing agreements with clients and carriers
- Exceed company call expectations and requirements
- Prospect my own book of business, follow up, build relationships with potential clients up to and beyond closing
- Lead generation
Production Operations Manager
Cooltrax Americas
08.2018 - Current
- Assess manufacturing processes and recommended improvements to increase productivity.
- Determine suitable crew requirements, schedule and work with Director of Client Success to meet changing production schedules.
- Recruit, Hire & Coach Production Personnel
- Create streamlined production schedules and collaborate with production employees to communicate objectives and goals
- Manage inventory, place orders and source new suppliers as needed
- Work directly with the development team to report platform issues and develop a schedule/course of action
- Partner with the Director of Client Success to resolve uncommon, customer-facing issues
- Data Entry - Sales Orders, Invoicing, Device Management & Report Building
- Reviewed work for quality and compliance with company standards and design specifications.
Service Professional
Arrow Exterminators, Inc
01.2017 - 08.2018
- Create leads and work to close potential sales accounts
- Work directly with Sales dept. to provide services to closed business
- Upsell services based on assessing customer needs/requirements
- Daily Route Management
- Scheduling of services and Sales Visits
- Verified client adherence to service contracts
- Adhere to and stay up to date on new product regulations via quarterly continuing education seminars
- Perform Inspections & Provide Services (Termite Bond Renewal Inspections, Home Pest Control, Mosquito Control, Sentricon Installs, Crawlspace Work, Trench & Treats, etc.)
Assistant Manager
Peace, Love & Pizza
09.2015 - 01.2017
- Order and maintain inventory levels based on upcoming events and projected business
- Local Marketing/Business Development
- New Hire Training & Onboarding
- Employee Shift Schedule Management
- Money management/Nightly deposits
Education
High School Diploma -
George Walton Comprehensive High School
Marietta, GASkills
- Warehouse Management
- Inventory Control & Management
- Strategic Planning and Execution
- Team Leadership & Training
- Reporting and Documentation
- Relationship Building
- Customer Service
- Route Management
- Conflict Resolution
- Lead prospecting
- Revenue Generation
- Critical Thinking
- Multitasking Abilities
Timeline
Logistics Account Executive
Total Quality Logistics Inc.
10.2023 - Current
Production Operations Manager
Cooltrax Americas
08.2018 - Current
Service Professional
Arrow Exterminators, Inc
01.2017 - 08.2018
Assistant Manager
Peace, Love & Pizza
09.2015 - 01.2017
High School Diploma -
George Walton Comprehensive High School
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