Summary
Overview
Work History
Education
Skills
Timeline
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Robert Benedict

Winter Garden,FL

Summary

Versatile customer service representative possessing strong computer skills and in-depth knowledge of job-related software. Analyzes data from surveys, collects information from interviewees and documents results. Commended for consistently exceeding set goals for completion.

Skilled Interviewer with exceptional patience and more than 3 years of experience. Effective worker with great multitasking and observational skills. Known for proactive problem-solving and resourcefulness.

Overview

6
6
years of professional experience

Work History

Survey Interviewer

Headway Workforce
09.2020 - 10.2023
  • Followed scripted questionnaires verbatim to collect research data.
  • Reviewed collected data obtained from interviews for completeness and accuracy.
  • Conducted interviews with participants to assess eligibility.
  • Completed surveys by rechecking contact information before ending each call.

Customer Service Representative

Atlas Systems Inc
02.2018 - 08.2020
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

High School Diploma -

St Lillie V High School
Winter Garden, FL
09.2017

Skills

  • Telephone Etiquette
  • Data Verification
  • Data Entry
  • Client Interaction
  • Meeting Deadlines
  • Call Management

Timeline

Survey Interviewer

Headway Workforce
09.2020 - 10.2023

Customer Service Representative

Atlas Systems Inc
02.2018 - 08.2020

High School Diploma -

St Lillie V High School

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Robert Benedict