Robert Biancuzzo
T. Rowe Price 6.5 Years.
York,PA
Summary
Seasoned Professional with expertise in leading teams, solving complex problems, and improving operational processes. Achieved enhanced client satisfaction and streamlined service delivery through effective management of client relationships and coordination of key initiatives. Focused on contributing valuable insights and fostering team success through a commitment to client-focused project management.
Work History
Asst. Client Manager
- Assistant Manager | Client Services & Operations
- Assisted in managing client relationships, ensuring timely communication and support.
- Resolved client inquiries efficiently, fostering strong trust and satisfaction with services offered.
- Collaborated with cross-functional teams to implement process improvements, increasing operational efficiency.
- Trained junior staff on best practices for client management tools and systems, promoting knowledge sharing.
- Enhanced client satisfaction by addressing their concerns and providing timely solutions.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Developed new employees and on-going performance assessment of current employees.
- Built relationships with customers and community to establish long-term business growth.
911 Operator & Trainer
- Operated multi-line phone systems to receive emergency calls efficiently.
- Assessed caller needs, prioritizing urgent situations for rapid response.
- Coordinated with police, fire, and medical units for effective dispatching.
- Provided accurate, timely information to dispatch units for emergency response.
- Trained new operators on procedures, software, and effective communication techniques.
- Demonstrated excellent multitasking abilities while managing multiple phone lines, radio communications, and computer systems simultaneously.
- Assisted supervisors in evaluating operator performance, offering constructive feedback for continuous improvement initiatives.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Real Estate Management & Property Investment
- Accumulated 22 years of experience in various roles
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
M.Ed.
Skills
Customer Relationship Management
Client Relationship Management
Customer Experience
Client services
Customer Retention
Client Advocacy
Expectation Management
Issue Resolution
Stakeholder Management
Service Excellence
Relationship Building
Coaching personnel
Staff supervision
Client management
Operational Oversight
Core Competencies
- Core Leadership & Operations Competencies
- Mentoring
- Operations Improvement
- Coaching & Mentoring
- Customer Experience
- Process Improvement
- Problem Solving
- Decision Making
- Performance Management
- Cross-Functional Collaboration
- Relationship Management
- Accountability
- Conflict Resolution
- Change Management
Timeline
Asst. Client Manager
T. Rowe Price 6.5 Years.
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911 Operator & Trainer
Boston Police Dept. 11 Years.
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Real Estate Management & Property Investment
Self Employed.
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Cambridge College
M.Ed.
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