Robert Bollacker
COEUR D ALENE,ID
Summary
Achieved remarkable customer retention and loyalty at Firstsource Solutions by adeptly managing high-stress situations and resolving customer complaints with empathy. Leveraged critical thinking and data entry skills to enhance service delivery, resulting in positive client feedback and repeat business. Excelled in active listening, ensuring customer satisfaction and fostering trust.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Firstsource Solutions
Dallas, TX
12.2021 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
Associate Of Applied Science - Computer And Information Sciences
North Idaho College
Coeur D'alene, ID06.2001
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
Timeline
Customer Service Representative
Firstsource Solutions
12.2021 - 08.2024
Associate Of Applied Science - Computer And Information Sciences
North Idaho College