Robert Bostley
Allen,TX
Summary
Experienced service management professional known for maintaining high standards and achieving results. Proven track record of streamlining service processes and increasing team productivity. Emphasis on collaboration and adaptability to offer consistent support and flexibility in fast-paced settings. Skilled in team leadership and customer relationship management, demonstrating a strong ability to deliver exceptional service.
Overview
22
22
years of professional experience
Work History
Service manager
Toyota of plano
08.2018 - 05.2025
- Successfully managed a team of 14-17 service advisors providing leadership,guidance and training to achieve department sales goals.
- Increased overall efficiency of the service department through processes,improvements and workflow to achieve 10-15% increases month of year compared to same month previous year.
- Resolved escalated customer concerns and complaints promptly and effectively to ensure customer retention.
- Successfully managed day to day operations of the service department to ensure the highest quality support to our customers.
- Analyzed service reports to identify areas of improvement.
- Implemented strategies to increase customer service satisfaction ratings.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
Service Advisor/Writer
Toyota of Richardson
09.2003 - 08.2018
- Provided exceptional customer service by promptly greeting and assisting customers with their automotive service needs.
- Effectively communicated with customers to understand their vehicle concerns and accurately documented them for the technicians.
- Assisted in resolving customer complaints or issues regarding services provided, ensuring prompt resolution and customer retention.
- Maintained high customer satisfaction standards to meet or exceed targets.
Education
High school - General
Turners falls
Turners Falls, MASkills
- Supervising and management experience
- Communication skills
- Leadership abilities
- Mechanical expertise
- Dealership operations
- Customer service excellence
- Problem-solving
- Employee training and development
- Goal oriented
Timeline
Service manager
Toyota of plano
08.2018 - 05.2025
Service Advisor/Writer
Toyota of Richardson
09.2003 - 08.2018
High school - General
Turners falls
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