Robert Botts
Wake Forest,NC
Summary
Forward-thinking Delivery Manager and Business Analyst equipped to handle large-scale delivery planning and execution. Proficient in driving sales and increasing customer engagement with hands-on approach at each stage. Trains, mentors and motivates staff for maximum performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
IT Business Process Delivery Manager - WHPS
Wipro
05.2023 - Current
- A liaison between the delivery team and upper management, effectively communicating concerns and suggestions for improvements.
- Managed resources effectively to avoid unnecessary delivery delays.
- Implemented quality control measures for all deliveries, resulting in fewer errors and increased customer satisfaction.
- Supervised delivery staff and general productivity
- Oversaw delivery portfolio encompassing Tampa with 3 m+ deliveries per week.
Pega Lead Business Architect/ Ford Motor Company
Wipro
10.2022 - 05.2023
- Implemented advanced computer software for drafting and designing, improving overall efficiency and accuracy in architectural plans.
- Oversee requirements, business processes and system development.
- Developed comprehensive project documentation, including site plans, elevations, sections, and details for clear communication of design intent.
- Provided design updates to Leadership and management
- Reviewed technical drawings developed by CAD technicians and drafters.
- I ran and implemented projects with Scale Agile (Safe) methodology for WHPS recon project which saved the company 1.2 million dollars in revenue by recouping waste cost from carriers.
- Attended team meetings to resolve technical and project issues and review project schedules.
- Applied creative problem-solving skills to address unique challenges in the architectural design process.
Pega Lead Business Architect/ Metronet Communications
ProCom Consulting
05.2022 - 09.2022
- Oversee business requirements and business processes
- Balanced aesthetics with functionality by creating architectural designs that met both visual appeal and practicality requirements.
- Applied creative problem-solving skills to address unique challenges in the architectural design process.
- Leading design discussions through thought leadership with a focus on the clients' business need and goals
- Writing User stories and running Direct Capture Objectives (DCO) sessions to understand business processes to be and future state.
Senior Associate / Process Analyst- Navy Federal Credit Union
Main Digital
07.2021 - 05.2022
- Oversee business requirements and business processes
- Streamlined operational efficiency by identifying areas for improvement and proposing actionable solutions.
- Effectively managed multiple competing priorities while maintaining focus on delivering exceptional results for clients and the organization.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Report to Main Digital executive team on the progress of the work with the client
- Educate and assist junior analysts on the current Pega platform
- Manage relationships with the client to support client concerns and needs.
Senior Business Architect / Pega Consulting
PegaSystems
07.2020 - 07.2021
- Proposed business and technical solutions to meet client needs and served as the industry expert to prospective clients
- Created User Stories and review requirements against current backlog
- Assisted in production of RFP's and other proposals to clients
- Collaborated with product managers, software developers, analysis, business officers, and other groups
- Implemented a customer service application for Sutter Health that reduced the average hold time by three minutes, saving the company $1.2M in call time
- Saved Cigna Dental $2M between FTE's and claim handling time by automating 86% of their dental claims
- Created and delivered world class technical demonstrations
- Traveled to different companies and provided training to Pega partners and clients
- Created an automated billing system for Intel communications
- Decision Modeling Notation Use and business process modeling related to business automation.
Healthcare Domain Consultant / Pega Consulting
PegaSystems
07.2017 - 07.2020
- Assisted Pre-Sales with understanding the healthcare industry as it related to the client needs
- Provide Thought Leadership to clients for the best business outcome
- Offered feedback to the Product team
- I worked with the Pega product team to build out Pega Smart Claims Engine platform for Carriers
- Taught clients, Partners, and teammates the Pegasystems smart claim engine (SCE) and methodologies related to Pega Pega Express model
- Mentored and trained client business stakeholders in key PRPC functionalities.
Senior Business Systems Analyst
MetLife
12.2015 - 07.2017
- Supported definition, planning, and delivery of product and technology capabilities roadmaps
- Organized cross functional activities to focus resources on delivery and implementation
- Prepared functional requirements documents and present to global business partners and project teams
- Gathered high-level business requirements and translate into technical and functional requirements
- Mapped data fields between MetLife and vendor systems
- Liaised between the business and the IT area, translating varied business needs into business requirement documents
- Led project meetings and provide status to business and the leadership team regarding project status and open issues.
Senior Business Systems Analyst
WellCare Health Plans
09.2015 - 12.2015
- Collaborated with management to provide application solutions for the claims business area
- Liaised between application technology, vendors, internal IS groups, and business users
- Delivered functional specifications, design documents, and business process workflow as the business begins integrating their claims adjudication system with Pega workflow system
- Gathered business requirements for the claim adjudication workflow integration with Pega
- Served as a consultant and liaison to contracted vendors
- Claim Payer API Integration to Pega 7 platform.
Business Systems Analyst
Blue Cross Blue Shield of North Carolina
02.2008 - 08.2015
- Managed testing cycles, including test plan creation, development of scripts and coordination of user acceptance testing
- Performed gap analysis by mapping process activities to desired outcomes to rectify operational inefficiencies
- Gathered business requirements to enhance system functionalities to increase company BPE goals
- Collaborated with project managers, developers, Test team, and BA's and interacted with architects
- Facilitated functional requirements, walkthroughs and responded to test team ambiguity review questions
- Managed Pega DCO sessions for BCBSNC transferring from Carefirst case management to Pega Case Managing tool
- Promoted Pega throughout various areas of business for Business Process management
- Saved $1.5M in FTE processing by automating the corrected claim process
- Created a membership claim form which reduced duplicate claims by 70%.
Education
Bachelor of Arts - Criminal Justice
Shaw University
Raleigh, NC05.1998
Skills
- Reporting Tools
- Application support
- Software Development Lifecycle
- Distribution Coordination
- Route Planning
- Kanban Methodology
- Service Level Agreements
- Configuration Management
- User Acceptance Testing
- Project Scheduling
- Scrum Master
- Business Analysis
- Delivery Management
Certification
- Pega 8.4 Certified
- Pega Business Architect Certified 8.1 Platform
- Certified Business Architect - PegaSystems
Timeline
IT Business Process Delivery Manager - WHPS
Wipro
05.2023 - Current
Pega Lead Business Architect/ Ford Motor Company
Wipro
10.2022 - 05.2023
Pega Lead Business Architect/ Metronet Communications
ProCom Consulting
05.2022 - 09.2022
Senior Associate / Process Analyst- Navy Federal Credit Union
Main Digital
07.2021 - 05.2022
Senior Business Architect / Pega Consulting
PegaSystems
07.2020 - 07.2021
Healthcare Domain Consultant / Pega Consulting
PegaSystems
07.2017 - 07.2020
Senior Business Systems Analyst
MetLife
12.2015 - 07.2017
Senior Business Systems Analyst
WellCare Health Plans
09.2015 - 12.2015
Business Systems Analyst
Blue Cross Blue Shield of North Carolina
02.2008 - 08.2015
Bachelor of Arts - Criminal Justice
Shaw University
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