Robert Boulette

• Assisted in the successful resolution of High Value claims INR/Returns between Sellers and Buyer
• Conduct in-depth account/item reviews for accounts associated with high value , buyer and sellers
• Seller appeals for restricted accounts that have a I972 and I172 placed by CRM.
• Vetting claims for M2M under 2k , to make sure everything was done correctly before approving the closure of the claims.
• We are a cross-functional team collaborating with multiple departments and business units to support the safety of the site.
• We engage in person, phone, and through written communication, and complete reviews on accounts with high visibility (Director/VP Level).

• Showcased excellent multitasking abilities while managing multiple high-priority escalations simultaneously without sacrificing quality or attention to detail.
• Ensured timely updates to customers throughout the escalation process, setting clear expectations for resolution timelines.
• Took escalations for front office Payments Teammates
• Performed KYC Doc checks for Payments.
• processed Payment Dispute appeals through the money movement toll before GJ took over.
• Expert chat for FO agents

• Assisted sellers with onboarding to Managed Payments.
• Assisted sellers with Payment disputes.
• Constant top performer
• Spot Award winner for Q4 2020

Executive office escalations for Sears, Handled escalated members that wrote in letters to CEO and also work Social Media cases

• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Assists sellers and buyer with INR and returns
• Work with MSO sellers and HASP claims (claims of 2k)
• Top performer on quarterly bonuses plan for 2 quarters.

• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Helped buyers and sellers resolve issue associated with the resolution center on eBay.
• Appealed defects for sellers.
• Appeals for claims in the Resolution Center
• trouble shoot issues for sellers

• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
• Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.

Assisted OC sellers and buyers with issues