Summary
Overview
Work History
Education
Skills
Websites
Cover Letter
Work Availability
Timeline
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Robert Brandon McDuff

Robert Brandon McDuff

Raleigh,NC

Summary

Experienced executive management professional with a proven track record in enhancing productivity and ensuring efficient task completion. Expertise in strategic planning, financial oversight, and team leadership drives organizational success. Strong communication and problem-solving skills facilitate adaptability in dynamic environments. Committed to continuous improvement and mastering new skills independently.

Overview

20
20
years of professional experience

Work History

Founder & CEO

1336 Studios Inc / Contender Games
01.2018 - Current
  • Built and led a game development studio, launching the hit title 'Gridiron' with over 1 million downloads.
  • Managed customer support channels, community relations, and influencer partnerships.
  • Raised $3 million in venture capital and scaled internal operations across development, marketing, and customer engagement.

Co-Founder / CMO

Blueberry Digital
01.2012 - 01.2018
  • Created a top-grossing brand on Second Life Marketplace, generating over $15M in sales.
  • Managed all aspects of customer service, order fulfillment, and post-sale support.
  • Led a team of over 40 employees, overseeing payroll, project management, and customer experience.

Logistics Coordinator II

ConAgra Foods
01.2008 - 01.2012
  • Managed truckload logistics for Eastern U.S. clients including Sysco and Walmart.
  • Handled FEMA requests, special orders, and claim resolution.
  • Provided excellent service to both internal stakeholders and external partners.

CSR III

PayPal
01.2005 - 01.2008
  • Provided high-level phone support to PayPal and eBay customers, resolving complex billing, fraud, and account issues.
  • Consistently met and exceeded KPIs related to call resolution time, customer satisfaction, and compliance.
  • Trained and mentored new hires, contributing to overall team performance and service excellence.

Education

Computer Science -

University of Houston
01-2008

Skills

  • Customer Service Leadership
  • Sales & Revenue Generation
  • Team Management & Training
  • Technology & CRM Platforms
  • Community Engagement & Loyalty Building
  • E-commerce & Marketplace Operations
  • Project Management & Process Improvement
  • High-volume Customer Support & Phone Operations

Cover Letter

Hey there, thanks for checking me out! 

I am an entrepreneurial professional with a strong background in customer service, management, and sales. 

Over the past two decades, I have built and led multiple businesses where delivering exceptional customer experiences was at the heart of our success. My ability to manage high-performing teams, implement effective sales strategies, and maintain a detail-oriented operational focus has consistently driven growth and customer loyalty. In my role as CEO of 1336 Studios, I scaled a technology-driven gaming business by raising over $3 million in venture capital, fostering an engaged community and ensuring top-tier support for over a million users. At Blueberry Digital, I co-founded a digital fashion brand that achieved over $15 million in sales while managing a large, distributed team focused on quality and customer satisfaction. My prior experience at PayPal further honed my skills in high-volume phone-based customer service and conflict resolution. I bring a relentless work ethic, adaptability, and a passion for ensuring every customer interaction is a positive one. Whether leading a team, refining processes, or building relationships, I approach every challenge with dedication and integrity. I look forward to bringing this mindset to your organization. 

Sincerely, 

Robert Brandon McDuff 

984-352-9165 | mcduffro@gmail.com

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Founder & CEO

1336 Studios Inc / Contender Games
01.2018 - Current

Co-Founder / CMO

Blueberry Digital
01.2012 - 01.2018

Logistics Coordinator II

ConAgra Foods
01.2008 - 01.2012

CSR III

PayPal
01.2005 - 01.2008

Computer Science -

University of Houston