Robert Brown Jr
North Olmsted,OH
Summary
Proven leader with extensive experience at Chick-fil-A, adept in staff management and conflict resolution. Excelled in cash handling, maintaining financial accuracy, and enhancing customer satisfaction through effective problem-solving. Demonstrated ability to train employees, ensuring adherence to workplace safety and policy enforcement.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Chick-fil-A
North Olmsted, OH
04.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Crew Member
KFC
Maple Heights, OH
05.2019 - 07.2021
Crew Member
Chipotle
North Olmsted, OH
06.2024 - 08.2024
Crew Member
Amazon
Maple Heights, OH
06.2023 - 07.2023
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Crew Member
McDonald's
Maple Heights, OH
05.2021 - 03.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
Cashier
Marcs
Solon, OH
11.2020 - 05.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Maple Heights High School
Maple Heights, OH05.2022
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Inventory control and record keeping
- Conflict resolution techniques
- Policy enforcement
Accomplishments
Ohio means jobs certification.
Timeline
Crew Member
Chipotle
06.2024 - 08.2024
Crew Member
Amazon
06.2023 - 07.2023
Shift Supervisor
Chick-fil-A
04.2023 - Current
Crew Member
McDonald's
05.2021 - 03.2023
Cashier
Marcs
11.2020 - 05.2022
Crew Member
KFC
05.2019 - 07.2021
Maple Heights High School