Robert Burks

Responsibilities include retain a portfolio of existing business customer accounts. Develop and manage overall account strategies for named customer accounts. Including identification of incremental revenue opportunities. Achieve overall customer relationship and customer satisfaction in addition to delivering annual customer revenue and retention objectives.

• Grow and maintained effective long-term relationships at a high level of satisfaction with key decision makers and influencers.
• Effectively conduct on-site customer presentations at executive level providing account updates and gain insight into customer business needs.
• Proactively interact with internal and external customers.
• Point of contact for customer escalations and coordinate with internal service assurance teams to provide root cause analysis.