DANIELLE HADERMANN
Largo,FL
Summary
More than 10 years' experience in training development and delivery, motivation and team building/leadership, general and technical project management, product marketing and management, negotiation, and mediation. A self-motivated and organized professional with experience providing thorough and skillful support to department managers. Answered and resolved customers complaints in an empathetic manner. Met all customer call guidelines including service levels handle time and productivity. As well as developed highly empathetic client relationships and earned a reputation for exceeding service goals.
Overview
12
12
years of professional experience
Work History
Major Account Executive
Paychex Insurance Agency
Saint Petersburg Fl
03.2022 - Current
- Actively participated in industry events and conferences, networking with potential clients to uncover new business opportunities.
- Managed a portfolio of high-profile accounts, ensuring customer needs were met promptly and efficiently.
- Built lasting rapport with clients by consistently providing personalized attention, implementing creative solutions tailored specifically for their organization''s success.
- Collaborated with cross-functional teams to develop tailored solutions for major clients, resulting in increased revenue.
- Analyzed client feedback to determine areas for improvement, leading to enhanced product offerings and stronger relationships with customers.
- Coordinated with technical teams to address client inquiries or concerns, ensuring swift resolution of any issues that arose during project implementation stages.
- Increased customer satisfaction by developing and maintaining strong relationships with key accounts.
- Streamlined internal processes for managing major accounts, resulting in improved efficiency and reduced costs.
Fraud Claim Processor
Pscu
Clearwater Florida
07.2019 - 06.2022
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Received and reviewed incoming documents and materials.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
Supervisor
Macy's Credit Customer Service
01.2013 - 06.2019
- Corresponded with clients through email, telephone or postal mail
- Greeted residents or visitors in person and via telephone calls
Education
High School Diploma -
Seminole High School
01.2011
Skills
- Customer Service Oriented
- Multi-line Telephone System
- Customer/Client Relations
- Time Management
- Memorization And Recall
- Adheres To Customer Service Procedures
- Database administration
- Personable And Outgoing
- Client acquisition
- Pipeline management
- Customer engagement
- Data-driven decision making
- Customer relationship management
- Issue resolution
- Account management
- Performance tracking
- Meeting management
- Teamwork
Timeline
Major Account Executive
Paychex Insurance Agency
03.2022 - Current
Fraud Claim Processor
Pscu
07.2019 - 06.2022
Supervisor
Macy's Credit Customer Service
01.2013 - 06.2019
High School Diploma -
Seminole High School