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Robert Burrows IV
TUTTLE
Work Preference
Summary
Customer Engineer with proven expertise in diagnostics and technical documentation. Focused on delivering exceptional service and educating clients to ensure successful system installations. Skilled in resolving issues promptly and effectively, enhancing overall client satisfaction.
Overview
2
2
Certifications
10
10
years of professional experience
Work History
Senior Customer Engineer
NCR Atleos
Oklahoma City
12.2024 - Current
- Resolved customer inquiries through phone and in-person interactions.
- Managed NCR product installations at client locations, ensuring compliance with specifications and client satisfaction.
- Educated customers on system usage and troubleshooting in clear language.
- Collaborated with cross-functional teams to resolve customer issues, enhancing overall support experience.
- Conducted diagnostics and troubleshooting for complex technical problems.
- Led training sessions for new customer support engineers, improving team readiness and service quality.
- Maintained detailed records of service activities for accurate reporting.
- Monitored customer support tickets, ensuring timely resolution and follow-up.
Customer Engineer II
NCR
Oklahoma City
07.2018 - 12.2024
- Provided technical support for NCR hardware and software solutions, ensuring customer satisfaction and effective issue resolution.
- Documented service requests and resolutions accurately to facilitate knowledge sharing and streamline future support.
- Guided clients in troubleshooting network connectivity issues, enhancing their operational efficiency and reducing downtime.
- Managed multiple tasks under tight deadlines to ensure timely support.
- Developed detailed reports on service calls including problems, resolutions, and follow-up actions.
- Conducted troubleshooting and equipment repairs to resolve customer complaints effectively.
Technology Specialist I
Ceres Unified School District
Ceres
05.2022 - 12.2022
- Enhanced student learning experiences through effective technology integration in classrooms.
- Resolved technical issues promptly, minimizing disruptions during classroom activities.
- Maintained user accounts and system security, ensuring data integrity and access management.
- Administered network by creating accounts and managing user permissions effectively.
- Trained users on efficient and safe technology tool usage, enhancing overall user competency.
- Documented status updates in support tickets for supervisors and users.
- Responded promptly to internal customer inquiries regarding technical issues.
- Conducted regular system maintenance, including backups and antivirus scans.
Customer Engineer
NCR
Oklahoma City
10.2016 - 07.2018
- Delivered highest level of support, assistance and professionalism to each customer to uphold company commitment to service.
- Diagnosed technical issues and implemented timely solutions to enhance customer satisfaction.
- Handled all customer requests in alignment with established policies and procedures to ensure consistency and reliability.
- Participated in continuous learning opportunities to maintain expertise in industry trends and technologies.
Education
High School Diploma -
Endeavor Alternative School
Ceres, CA05-2011
Skills
- Technical support
- Network troubleshooting
- Network configuration
- System installation
- Diagnostics and repairs
- Technical documentation
- Customer training
- Team leadership
- Adaptability
Languages
English
Professional
Spanish
Limited
Certification
Cisco Certified Technician Data Center 2025
Timeline
Senior Customer Engineer
NCR Atleos
12.2024 - Current
Technology Specialist I
Ceres Unified School District
05.2022 - 12.2022
Customer Engineer II
NCR
07.2018 - 12.2024
Customer Engineer
NCR
10.2016 - 07.2018
High School Diploma -
Endeavor Alternative School