Robin Patten
INDEPENDENCE,MO
Summary
Accomplished Senior Customer Engineer at Vertiv with a proven track record in enhancing customer service and support. Excelled in establishing robust client relationships and leading successful project outcomes, demonstrating exceptional problem-solving and team collaboration skills. Skilled in hardware diagnostics and customer support, consistently achieving project goals and improving service delivery. I consistently delivered on critical data center environments, driving project success and technical excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Customer Engineer
Vertiv
Kansas City, MO
11.2022 - Current
Performing customer preventive maintenance in critical data center environment.
Verifying customers and employees are using correct lockout procedures while equipment being worked on.
Started up customers, new equipment
Submitting quotes for Work to be done at customer sites
Customer Engineer 2
Vertiv
Kansas City, MO
10.2021 - 10.2022
Performing customer preventive maintenance in critical data center environment.
Verifying customers and employees are using correct lockout procedures while equipment being worked on.
Started up customers, new equipment
Submitting quotes for Work to be done at customer sites
Project Startup Engineer
Vertiv
Remote
12.2020 - 10.2021
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Reviewed technical drawings developed by CAD technicians and drafters.
- Participated in formal internal design reviews of proposed products and components.
- Provided input to team lead regarding areas for process and procedural improvement.
Education
High School Diploma -
Bethel High School
Graham, WAAssociates Of Science -
Pierce County Community College
Puyallup, WASkills
- Training and mentoring
- Application support
- Incident Management
- Hardware diagnostics
- Telephone and email etiquette
- Repair work
- Customer Support
- Documentation And Reporting
- Equipment Installation
- Data uploads and downloads
- Service agreement information
- Root Cause Analysis
- Technical Support
- User Training
- Escalation management
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Microsoft Windows and Office
- Team Collaboration
- Relationship Building
Certification
CDL class B
Timeline
Senior Customer Engineer
Vertiv
11.2022 - Current
Customer Engineer 2
Vertiv
10.2021 - 10.2022
Project Startup Engineer
Vertiv
12.2020 - 10.2021
High School Diploma -
Bethel High School
Associates Of Science -
Pierce County Community College