Robert Burton
Morgantown,WV
Summary
Dependable worker skilled in customer support and security practices. Known for responsiveness, clear communication, and consistent performance across multiple roles. Passionate about the outdoors, health, and having a strong work ethic.
Overview
1
1
Language
12
12
years of professional experience
Work History
Assistant General Manager
Happy Pub
Morgantown, West Virginia
03.2021 - Current
- Implemented strategies to enhance guest satisfaction, resulting in improved customer retention rates.
- Evaluated staff performance and provided feedback to uphold exceptional customer service standards.
- Supervised bartending and dining staff during busy shifts at Happy Pub.
- Addressed customer complaints professionally to enhance guest experience and satisfaction.
- Crafted cocktails and mixed drinks following standard bar recipes and guest preferences.
- Ensured safe environment by regularly patrolling premises. and maintained order throughout crowded nightlife shifts.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Screened guests for intoxication, weapons, and prohibited behavior at entry.
Bartender
Big times Tavern
Morgantown, West Virginia
08.2019 - Current
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Greeted customers and provided excellent customer service.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Planned and coordinated special events to boost customer numbers and profits.
Night Stocker
Walmart
Morgantown, West Virginia
08.2021 - 07.2023
- Stocked Walmart sales floor shelves with merchandise from overnight freight
- Unloaded trucks and moved pallets through Walmart backroom areas
- Followed instructions to properly arrange merchandise items.
- Received and unpacked deliveries of store merchandise.
- Guided customers in finding products throughout the store. with locating items in the store or on the sales floor.
Cook
Backyard BBQ
Morgantown, West Virginia
06.2020 - 08.2022
- Prepared smoked meats and barbecue sides for Backyard BBQ service line
- Coordinated food prep and ticket flow during busy Backyard BBQ meal periods
- Restocked ingredients, sauces, and supplies to maintain steady kitchen operations
- Communicated special orders and menu changes with servers and kitchen team
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Monitored stock levels of food items and ordered more when necessary.
Bouncer
Code Nightclub
Morgantown, West Virginia
08.2018 - 03.2021
- Monitored entrance, verified identification, and enforced venue access policies.
- Intervened in disputes and de-escalated conflicts using calm communication.
- Checked occupancy, line flow, and crowd safety around entrance areas.
- Supported safe venue operations by applying house rules and security procedures.
- Verified IDs for legal age prior to admission into premises.
- Responded quickly to altercations between patrons, mediating disagreements as needed.
- Adhered strictly to all laws and regulations governing liquor service within the establishment.
Deckhand
Campbell Transportation Company
Brownsville, Pennsylvania
08.2020 - 01.2021
- Secured barges and towboats using lines, cables, and deck hardware for Campbell Transportation operations.
- Assisted captain and mate with barge moves, lock transits, and tow connections.
- Cleaned deck surfaces, removed debris, and maintained orderly work areas aboard vessels.
- Performed vessel maintenance services, including cleaning, painting and basic repairs.
- Communicated effectively with other vessels via radio transmissions.
- Handled mooring lines during docking, undocking, and fleeting activities along waterways.
Call Center Representative
Tellitec Solutions
Morgantown, West Virginia
06.2019 - 02.2020
- Answered inbound calls for Tellitec Solutions customers with clear, courteous communication.
- Resolved billing questions using company systems and account records.
- Routed service issues to proper departments with accurate ticket entries.
- Guided customers through account updates, orders, and basic troubleshooting steps.
- Handled escalated concerns using calm tone and active listening skills.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Barback
HQ Nightclub
Morgantown, West Virginia
10.2017 - 05.2019
- Restocked liquor, beer, wine, and bar supplies throughout tavern service.
- Cleaned bar surfaces, taps, and prep areas for Big Times Tavern.
- Refilled ice bins, mixers, and garnishes for bartender shifts.
- Checked inventory levels and reported shortages to bar management.
- Continuously monitored beverage stock levels during peak hours of operation.
- Successfully managed multiple tasks simultaneously while providing quality service.
Busser
Canaan Valley Resort
Davis, West Virginia
06.2016 - 08.2018
- Cleared and reset resort dining tables for continuous guest seating
- Refilled water, silverware, napkins, and condiments in busy dining areas
- Assisted servers with guest table setup and dining room readiness
- Maintained clean floors, chairs, and service stations during meal periods
- Removed trash and debris from restaurant and banquet service areas
- Maintained a friendly attitude towards customers at all times.
Front of House Employee
McDonald's
Parsons, West Virginia
05.2015 - 08.2017
- Greeted guests with friendly service at McDonald's front counter and dining area.
- Processed cash, card, and mobile payments following McDonald's cashier procedures.
- Took customer orders accurately at the register and drive-thru using McDonald's point-of-sale system.
- Assembled beverages, desserts, and packaged meals according to McDonald's service standards.
- Delivered completed orders to guests quickly from kitchen and service stations.
- Communicated order details with crew members to keep McDonald's service flow smooth.
Education
High School Diploma -
Tucker County High School
Hambleton, WV05-2017
Some College (No Degree) - Criminology
West Virginia University
Morgantown, WV11-2026
Skills
- Conflict resolution
- Surveillance monitoring
- Team coordination
- Customer service
- Conflict de-escalation
- In-depth martial arts knowledge
Affiliations
- jiu jitsu and mma training
- outdoorsman
Languages
Spanish
Limited
Timeline
Night Stocker
Walmart
08.2021 - 07.2023
Assistant General Manager
Happy Pub
03.2021 - Current
Deckhand
Campbell Transportation Company
08.2020 - 01.2021
Cook
Backyard BBQ
06.2020 - 08.2022
Bartender
Big times Tavern
08.2019 - Current
Call Center Representative
Tellitec Solutions
06.2019 - 02.2020
Bouncer
Code Nightclub
08.2018 - 03.2021
Barback
HQ Nightclub
10.2017 - 05.2019
Busser
Canaan Valley Resort
06.2016 - 08.2018
Front of House Employee
McDonald's
05.2015 - 08.2017
High School Diploma -
Tucker County High School
Some College (No Degree) - Criminology
West Virginia University