Open To Work
Robert Bushey
Danvers
Summary
Dynamic Store Manager with extensive experience at Walgreens, excelling in retail management and customer service excellence. Proven track record in inventory control and team development, driving sales growth through effective merchandising strategies. Adept at cash handling and fostering a collaborative team environment, consistently enhancing operational efficiency and customer satisfaction.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Store Manager
Michaels Arts and Crafts
Danvers
09.2022 - Current
- Oversaw daily store operations and maintained high customer service standards.
- Executed daily store operations, overseeing opening and closing procedures and cash handling to ensure smooth operations.
- Trained and mentored staff on product knowledge and sales techniques.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints promptly, ensuring a positive shopping experience.
- Managed inventory levels and executed effective stock replenishment strategies.
- Monitored inventory levels and placed orders to restock shelves.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Conducted regular staff meetings to communicate goals and operational updates.
- Compiled monthly reports on sales figures, expenses, and profits to inform management decisions.
- Developed store tactics and strategies to meet operational performance and sales goals, aligning team efforts with overall objectives.
- Improved workflow productivity by hiring and managing skilled employees.
- Created weekly work schedules for store personnel.
- Implemented promotional displays to enhance product visibility and customer engagement.
- Collaborated with vendors to optimize product selection and pricing strategies.
- Recruited new employees through targeted outreach strategies.
- Managed daily banking activities such as deposits and withdrawals.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Ensured compliance with safety regulations and company policies in store operations.
- Updated and maintained store signage and displays.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Maintained accurate records of employee performance reviews.
Store Manager
Walgreens
Lynn
10.2005 - 09.2022
- Improves store sales, profitability and image through proper merchandising, protection of store assets, the selection, training and development of team members, and modeling and delivering a distinctive and delightful customer and patient experience
- Monitors and analyzes the customer service provided by team members
- Offers reminders, training, and encouragement, and develops action plans for improvement in both retail and pharmacy
- Greets customers and clinic patients, and offers assistance with products and services
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer and patient experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.)
- Resolves customer complaints and helps respond to customers' special needs
- Supervises operation of the store and pharmacy, including opening/closing/changing shifts, task delegation and scheduling team members
- Supervises the control of the store money including register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoices, cash reports and time records
- Supervises merchandising by planning and implementing sets and resets and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc
- Analyzes inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock and leveraging company resources to avoid outs and overstock
- Supervises receiving, stocking, pricing, returning, and transferring of merchandise
- Ensures execution of District Manager operational feedback
- Implements store organization through proper hiring and placement, scheduling of work assignments and delegation
- Ensures that store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies
- Manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including but not limited to the sale of alcohol, tobacco, fresh food, and pharmacy products
- Ensures staff has working knowledge of all computer and technology systems and software (e.g. registers, StoreNet, Intercom+, etc
- Ensures response to all systems problems by contacting information technology support
- Complies with all company policies and procedures; maintains respectful relationships with coworkers
- Completes special assignments and other tasks as assigned
- Conducted daily planning and executed store operations to enhance overall efficiency
- Assigns daily operational responsibilities and tasks and sets expectations for store team members and assistant managers
- Analyzed financial and performance data; developed action plans that increased sales and controlled costs
- Reviews KPIs daily and prepares to discuss with district management
- Reviews and analyzes asset protection data and develops and implements action plans to reduce loss
- Analyzed pharmacy performance indicators and collaborated with the pharmacy manager to enhance pharmacy operations.
- Analyzes performance indicators of the clinic and works with Clinic Coordinator or Manager to ensure performance and support
- Engaged in strategic business planning for store growth
- Identified sales opportunities that contributed to store and pharmacy growth and performance
- Manages inventory levels through ordering, keeping stock, liquidating stock, anticipating fast selling items and seasonal changes
- Manages team member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback and giving recognition
- Manages employee career progression
- Monitors and ensures timely completion of required training programs, including pharmacy training programs, for all team members within the store; provides coaching for team members
- Makes hiring, promotion and termination decisions
- Addresses issues and disciplines store team members, engages with Employee Relations and Human Resources as appropriate
- Develops employee performance plans and follows up according to deadlines
- Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm and sharing vision
- Ensures compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members
- Communicates regularly with team members through one-on-one discussions, group meetings, soliciting input, answering questions, and ensuring communication is open between management and non-management team members
- Participates in company and on-the-job training to improve skills and productivity and attends training requested by District Management and corporate, including Walgreens School of Operations completion within six months in Store Manager Position
- Follows performance improvement plans offered by District Manager
- Serves as liaison between district, corporate and the store to provide a communication channel, respond to requests, provide feedback and implement initiatives
- Conducts community outreach (e.g., speaks with members of community, physicians in area)
- Assists District Manager in planning and attending community events
- Oversaw daily store operations and maintained high customer service standards.
- Managed inventory levels and executed effective stock replenishment strategies.
- Trained and mentored staff on product knowledge and sales techniques.
- Implemented promotional displays to enhance product visibility and customer engagement.
- Ensured compliance with safety regulations and company policies in store operations.
- Conducted regular staff meetings to communicate goals and operational updates.
- Collaborated with vendors to optimize product selection and pricing strategies.
- Resolved customer complaints promptly, ensuring a positive shopping experience.
- Recruited, trained and supervised new employees.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Updated POS system with new products and promotional offers.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Organized promotional events to increase product awareness.
- Planned special promotions or discounts based on market trends.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Implemented efficient systems for tracking stock movement.
- Assessed operational efficiency of the store's departments.
- Identified opportunities for cost savings through waste reduction initiatives.
- Developed relationships with suppliers to negotiate better prices.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Monitored progress by establishing plans, budgets and measuring results.
- Mitigated business risks by working closely with staff members and assessing performance.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Implemented campaigns and promotions to help with developing goods and services.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Structured HR consulting services to support clients during organizational developments and changes.
Store Manager
CVS Health Retail
Orange
09.1991 - 12.2004
Education
Bachelor's degree - Business Administration
Salem State University
Salem, MA05.1991
Skills
- Retail management and store operations
- Pharmacy technician expertise
- Cash handling and cost control
- Leadership and team development
- Customer service excellence
- Inventory and loss prevention
- Payroll management and profit analysis
- Merchandising strategies and recruiting
- Sales forecasting
Certification
PTCB, 06/01/07, 09/01/23, This license is a national certificate for pharmacy technicians.
Groups
Freemasonry, 06/01/96, Present
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$78000/yr - $200000/yrTimeline
Store Manager
Michaels Arts and Crafts
09.2022 - Current
Store Manager
Walgreens
10.2005 - 09.2022
Store Manager
CVS Health Retail
09.1991 - 12.2004
Bachelor's degree - Business Administration
Salem State University