ROBERT CHAVEZ
Las Vegas,NV
Summary
Goal-oriented Salesman successful at closing sales and satisfying customers. Stays on top of changes in marketing, customer purchasing and service standards. Continuously meets and exceeds sales objectives. Creative in overcoming obstacles and satisfying challenging customers.
Overview
11
11
years of professional experience
Work History
Car Salesman
Centennial Hyundai
04.2023 - Current
- Provided detailed information about vehicles, including features, benefits, and warranties.
- Negotiated prices with customers to maximize profits while ensuring customer satisfaction.
- Maintained accurate records of all sales transactions using point-of-sale software.
Customer Retention
Cox Communications
09.2020 - 03.2023
- Negotiated and maintained customer retention contracts.
- Implemented strategies for increasing customer retention rates.
- Created detailed reports of customer retention activities.
Customer Service Representative
Zappos.com
04.2015 - 09.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered customer inquiries and provided accurate information regarding products and services.
Call Receiving Coach
SITEL Operating Corporation
10.2013 - 04.2015
- Provided guidance to 20 person teams in order to help them develop their skills and achieve desired goals.
- Created individualized plans and monitored progress of employees towards their set objectives.
- Organized and implemented training sessions, drills and exercises to improve technique, form and consistency.
Education
High School Diploma -
Las Vegas Academy Of Int'l Studies Performing And Visual Ar
Las Vegas, NV06-2005
Some College (No Degree) - Music Education
Unlv
Las Vegas, NVSkills
- Training & development
- MS Excel
- Communication
- Friendly Customer Service
- Team player
- Consultative techniques
- Lead Follow Up
- Sales Conversion
- Documentation And Reporting
- Issue Resolution
- Friendly and Enthusiastic
- Sales and Marketing
- Demonstrating Vehicle Features
- Contract Negotiation
- Upselling strategies
- Customer Relationship Management
- Brand loyalty
Affiliations
- Cellist
Timeline
Car Salesman
Centennial Hyundai
04.2023 - Current
Customer Retention
Cox Communications
09.2020 - 03.2023
Customer Service Representative
Zappos.com
04.2015 - 09.2020
Call Receiving Coach
SITEL Operating Corporation
10.2013 - 04.2015
High School Diploma -
Las Vegas Academy Of Int'l Studies Performing And Visual Ar
Some College (No Degree) - Music Education
Unlv
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