Summary
Overview
Work History
Education
Skills
Certification
Software
Additional Information
Timeline
Generic

Robert Cisneros

Grapevine,TX

Summary

Creative, Motivated individual with 10+ years experience involving restaurants, customer service, and sales. The ultimate goal is to capitalize on work ethic to help build a career in an area that can challenge and has the potential for personal growth, as well as using personal abilities the best way fit to help a company achieve its goals. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

10
10
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

Event Vendor

Interactive Dallas
1 2018 - Current
    • Created unique interactive experiences for live events
    • Construct and deconstruct large equipment in a timely manner within designated spaces.
    • Operate and learn several media sharing programs
    • Provide accurate product information
    • Build and maintain a positive reputation

Bar and Restaurant Manager

Mio Nonno
09.2019 - 02.2023
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

Restaurant Manager and Bartender

Napoli's Italian Kitchen & Creamery
01.2015 - 01.2019
  • Led and directed team members on effective methods, operations, and procedures.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Awarded 2 Wine Spectator Awards (2017, 2018)

Server

Sfizio Italian Bistro
12.2013 - 07.2015
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Education

Bachelor of Science - Business Management

North Lake College
Dallas
01.2018 - Current

High School Diploma -

Flower Mound High School
Flower Mound, TX
08.2009 - 2013.06

Skills

    Leadership

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Certification

TABC

Software

Microsoft Office

Online Inventory Orders

POS Systems

Google Drive

Auto CAD

Additional Information

Community Service 200+ Hours volunteered community service in a warehouse environment.

Live Concerts Orchestrated and produced several live sets in concert for platinum award winning artists.

Travel Hockey 10 Years multiple State and Regional titles, as well as a National title at a high level.

Artist Avid artist with several award winning paintings/drawings and architectural renderings.

AutoCad Programs AutoCAD, Revit, Civil 3D, Inventor.

Timeline

Bar and Restaurant Manager

Mio Nonno
09.2019 - 02.2023

Bachelor of Science - Business Management

North Lake College
01.2018 - Current

Restaurant Manager and Bartender

Napoli's Italian Kitchen & Creamery
01.2015 - 01.2019

Server

Sfizio Italian Bistro
12.2013 - 07.2015

High School Diploma -

Flower Mound High School
08.2009 - 2013.06

Event Vendor

Interactive Dallas
1 2018 - Current

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Robert Cisneros