Microsoft Office
Robert Cisneros
Grapevine,TX
Summary
Creative, Motivated individual with 10+ years experience involving restaurants, customer service, and sales. The ultimate goal is to capitalize on work ethic to help build a career in an area that can challenge and has the potential for personal growth, as well as using personal abilities the best way fit to help a company achieve its goals. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Event Vendor
Interactive Dallas
1 2018 - Current
- Created unique interactive experiences for live events
- Construct and deconstruct large equipment in a timely manner within designated spaces.
- Operate and learn several media sharing programs
- Provide accurate product information
- Build and maintain a positive reputation
Bar and Restaurant Manager
Mio Nonno
09.2019 - 02.2023
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
Restaurant Manager and Bartender
Napoli's Italian Kitchen & Creamery
01.2015 - 01.2019
- Led and directed team members on effective methods, operations, and procedures.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Carefully interviewed, selected, trained, and supervised staff.
- Awarded 2 Wine Spectator Awards (2017, 2018)
Server
Sfizio Italian Bistro
12.2013 - 07.2015
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Education
Bachelor of Science - Business Management
North Lake College
Dallas 01.2018 - Current
High School Diploma -
Flower Mound High School
Flower Mound, TX 08.2009 - 06.2013
Skills
Leadership
Product knowledge
Communication
Adaptability
Customer Relations
Teamwork and Collaboration
Certification
TABC
Software
Online Inventory Orders
POS Systems
Google Drive
Auto CAD
Additional Information
Community Service 200+ Hours volunteered community service in a warehouse environment.
Live Concerts Orchestrated and produced several live sets in concert for platinum award winning artists.
Travel Hockey 10 Years multiple State and Regional titles, as well as a National title at a high level.
Artist Avid artist with several award winning paintings/drawings and architectural renderings.
AutoCad Programs AutoCAD, Revit, Civil 3D, Inventor.
Timeline
Bar and Restaurant Manager
Mio Nonno
09.2019 - 02.2023
Bachelor of Science - Business Management
North Lake College
01.2018 - Current
Restaurant Manager and Bartender
Napoli's Italian Kitchen & Creamery
01.2015 - 01.2019
Server
Sfizio Italian Bistro
12.2013 - 07.2015
High School Diploma -
Flower Mound High School
08.2009 - 06.2013
Event Vendor
Interactive Dallas
1 2018 - Current