Robert Clark
San Antonio
Summary
Professional retail worker with commitment to high standards and achieving results. Background in customer service with focus on enhancing customer satisfaction and loyalty. Known for reliability, flexibility, and strong team collaboration. Skilled in cash handling, conflict resolution, and providing exceptional service.
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Circle K
2909 Pat Brooker
08.2024 - 01.2026
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accuracy during shifts.
- Assisted customers with inquiries and resolved issues promptly.
- Trained new staff on operational procedures and customer service excellence.
- Monitored inventory levels, coordinating restocking efforts as needed.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Learned duties for various positions and provided backup at key times.
- Counted money in drawers at beginning and end of each shift.
- Collaborated with team members to enhance service delivery standards.
Cashier
Fischers Market
Converse, Texas
11.2022 - 02.2024
- Greeted customers and answered any questions they had about the store's products and services.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Received GOLDEN TICKET AWARD for exceptional customer service to a Mystery Shopper.
Cook/Shift Leader in Training
Arbys Resturant
San Antonio, Texas
06.2021 - 04.2022
- Ensured kitchen staff followed health and safety regulations.
- Managed cashiering duties such as counting money at the end of shift.
- Cleaned and maintained an organized kitchen area according to health and safety regulations.
- Operated kitchen equipment, such as slicers, fryers, and ovens.
- Restocked and monitored food temperatures for food safety measures.
- Trained new kitchen employees, resulting in a more effective team.
Cook/Drive-Thru Cashier
Schlotzsky's Deli
San Antonio, TX
02.2020 - 03.2021
- My job was to prep and cook various menu items for customers, following Schlotzsky's standards and recipes.
- Made sure all of the orders were served with quality in mind, in a timely manner.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
- I also greeted customers, took orders accurately and efficiently at the front counter or through the drive thru.
- I helped unload the truck and stock inventory.
Handled cash, debit, and credit card transactions. - I also help train new hires in each area.
Education
High School Diploma -
John Marshall High School
San Antonio, TX07-2005
Skills
- Customer Service
- POS Systems
- ID Verification
- Cash Register Operation
- Product Recommendations
- Payment Collection
- Cash Handling
- Drawer balancing
- Customer Assistance
- Problem Solving
- Patience and composure
- Customer service
- Customer satisfaction
- Product knowledge
- Inventory management
- Up-selling techniques
- Multitasking and organization
- Adaptability and flexibility
Timeline
Customer Service Cashier
Circle K
08.2024 - 01.2026
Cashier
Fischers Market
11.2022 - 02.2024
Cook/Shift Leader in Training
Arbys Resturant
06.2021 - 04.2022
Cook/Drive-Thru Cashier
Schlotzsky's Deli
02.2020 - 03.2021
High School Diploma -
John Marshall High School