Robert Cox
Conroe
Summary
Dynamic Assistant Manager at Pepboys Automotive with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in team leadership and strategic decision-making, I successfully implemented process improvements that boosted service delivery. Adept at managing inventory and fostering collaboration, I consistently achieved sales growth while maintaining high-quality standards.
Overview
17
17
years of professional experience
Work History
Assistant Manager
Pepboys Automotive
Spring, TX
03.2024 - 04.2026
- Assisted in managing daily store operations, ensuring efficient workflow and customer satisfaction.
- Trained and mentored new team members on company policies and service standards.
- Coordinated inventory management, including stock replenishment and organization of merchandise displays.
- Implemented process improvements to enhance service delivery and operational efficiency.
- Monitored employee performance, providing feedback to support professional development and engagement.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
Technician
Bigtex Trailer & Truck Upfitters
Tomball, TX
01.2021 - 02.2024
- Assembled and installed trailer components according to specifications and safety standards.
- Conducted routine maintenance on equipment to ensure optimal performance and reliability.
- Collaborated with team members to troubleshoot technical issues efficiently and effectively.
- Utilized hand tools and power tools for fabrication tasks while adhering to safety protocols.
- Maintained accurate inventory records of parts and materials used during upfitting projects.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Optimized system performance thorough testing and analysis.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Promoted sustainability, recommending and implementing eco-friendly technical practices and solutions.
- Streamlined inventory management, ensuring optimal levels of spare parts and materials at all times.
- Fostered culture of continuous improvement, encouraging innovation and efficiency in technical processes.
Machinist
Pem Tooling
Spring, TX
01.2012 - 01.2020
- Operated CNC machines to produce precision components according to specifications.
- Interpreted technical drawings and blueprints for accurate fabrication processes.
- Conducted routine maintenance on machinery to ensure optimal performance and safety compliance.
- Collaborated with team members to troubleshoot machining issues and implement solutions.
- Monitored production schedules, adjusting workflows to meet deadlines efficiently.
- Trained new operators on machine setup and safety protocols, enhancing team competency.
- Inspected completed parts to verify compliance with specifications and quality standards.
- Utilized micrometers and calipers to measure and verify precise tolerances.
- Operated drill presses, lathes and milling machines to produce required parts.
- Manually set up machinery, lathes, and grinders.
- Adapted to frequently changing priorities in a dynamic manufacturing environment, ensuring timely completion of all assignments.
- Read and interpreted blueprints, technical drawings and schematics to determine parts dimensions.
- Demonstrated flexibility in working with various materials, including metals, plastics, and composites, to produce high-quality machined components.
- Used CNC and manual equipment to perform both initial and final machining.
- Adjusted machine settings to reduce waste and improve efficiency.
- Assisted in training new machinists on company procedures, best practices, and safe operation of equipment.
- Monitored equipment to detect and report malfunctions and prevent accidents.
- Optimized tooling performance through regular inspection, cleaning, sharpening or replacing worn tools as needed.
- Achieved tight tolerances by carefully calibrating machines before beginning each job.
- Performed preventative maintenance on machines regularly to minimize downtime due to breakdowns or malfunctions.
- Lubricated parts and performed minor and preventive maintenance to improve machine function and increase lifespan.
- Increased precision of manufactured components by implementing quality control measures and using advanced measuring tools.
Construction Worker
Gulfcoast Pros
Spring, TX
01.2009 - 01.2011
- Operated heavy machinery for excavation and site preparation tasks.
- Collaborated with team to ensure adherence to safety protocols on job sites.
- Assisted in framing, roofing, and concrete pouring activities as needed.
- Maintained tools and equipment, ensuring operational readiness and safety compliance.
- Operated forklifts and boom lifts to complete various tasks.
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
- Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
- Inspected tools and equipment to maintain safety and efficiency.
- Installed drywall, siding and other structural components.
Education
High School Diploma -
Summit View
Riverside, CA06-2001
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Staff supervision
- Workload management
- Retail operations
- Employee scheduling
- Operations management
- Sales strategies
- Retail operations management
- Sales growth
- Project management abilities
- Multitasking and organization
- Strategic thinking
- Verbal and written communication
Timeline
Assistant Manager
Pepboys Automotive
03.2024 - 04.2026
Technician
Bigtex Trailer & Truck Upfitters
01.2021 - 02.2024
Machinist
Pem Tooling
01.2012 - 01.2020
Construction Worker
Gulfcoast Pros
01.2009 - 01.2011
High School Diploma -
Summit View