Robert Craig
Frisco,TX
Summary
Results-driven HR professional with expertise in customer service and onboarding management. Proven ability to maintain HR compliance and effectively address employee inquiries, contributing to a positive workplace culture and enhanced retention rates. Demonstrates strong skills in customer relationship management, strategic planning, and time management. Highly knowledgeable in information technology and program management.
Overview
10
10
years of professional experience
1
1
Certification
Work History
HR Onboarding Coordinator
IWG/REGUS
Addison, TX
08.2023 - Current
- Streamlined recruitment process by posting job openings and screening candidates.
- Maintained accurate employee records in compliance with company policies and legal standards.
- Coordinated onboarding activities, including preparing offer letters and conducting orientation sessions.
- Administered employee benefits by enrolling new hires and processing plan changes.
- Developed and implemented HR policies to ensure adherence to employment laws.
- Collaborated with hiring managers to craft job descriptions that accurately reflect position requirements.
- Responded promptly to employee inquiries regarding HR policies and employment-related questions.
- Prepared HR metrics reports on turnover rates and time-to-fill positions for strategic analysis.
Target
Target
Frisco, TX
10.2021 - 12.2025
- Sold various tech products and services, including computers, tablets, printers, and software.
- Greeted customers promptly and assessed their needs through targeted questioning.
- Recommended tailored tech products and services based on customer preferences.
- Achieved or exceeded sales goals, contributing to overall team success.
- Performed computer repairs and diagnostics to ensure optimal functionality.
- Maintained current knowledge of emerging technologies and product offerings.
- Built strong customer relationships to enhance loyalty and repeat business.
- Trained new associates on store protocols to ensure consistency in operations.
Courtesy Associate
Walmart
Cross Roads, TX
08.2015 - 06.2021
- Assisted customers by locating products on shelves or in backroom and retrieved desired items for purchase.
- Recommended products to customers, matching each person's needs with relevant items.
- Collected and returned shopping carts from shopping lot to store for use by new customers.
- Provided rain checks for out-of-stock sale items and processed refunds for products returned by customers.
- Cleaned grocery shelves, storage areas, and work areas to keep store free of spills, water, and hazardous debris.
- Collected products selected by customers but not purchased and returned to shelves.
- Referred unresolved customer grievances to designated departments for further investigation.
- Continuously met or exceeded daily service quality and performance scores.
- Greeted customers, repeated orders back to customers accurately, provided samples, and completed transactions.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
Education
Human Resources (Bachelor's) -
Bellevue University
Bellevue, WA08.2023
History (Bachelor of Arts) -
University of North Texas
Denton, TX08.2021
Skills
- Microsoft Teams and Office Suite
- Computer skills and operation
- Data analysis and collection
- Calibration and troubleshooting
- Customer service and support
- Onboarding and employee engagement
- Human resources management
- HR compliance and legal knowledge
- Effective communication skills
- Attention to detail and organization
- Teamwork and collaboration
- Creative problem-solving strategies
- Project management expertise
- Flexibility and reliability in tasks
- Inventory oversight and management
- Recruitment and onboarding processes
- Typing proficiency and documentation skills
Certification
Driver's License
Languages
English
Timeline
HR Onboarding Coordinator
IWG/REGUS
08.2023 - Current
Target
Target
10.2021 - 12.2025
Courtesy Associate
Walmart
08.2015 - 06.2021
Human Resources (Bachelor's) -
Bellevue University
History (Bachelor of Arts) -
University of North Texas