Robert Crawford
Wichita,KS
Summary
Self-motivated professional experienced in initiating positive outcomes for all guests. Committed to supporting patrons and enticing visitors to enjoy attractions. Dedicated to safety precautions and promoting positive environment.
Customer-oriented professional with experience in hospitality and client service. Attentive listener providing targeted recommendations based on individual requirements.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Carnival Worker
Capaccino Conections
Wichita, Kansas
05.2024 - Current
- Food vendor
- Food preparation
- Serving customers
- Running point of sale using Apple Square
- Operated kitchen tools safely and used great knife skills to quickly prepare ingredients.
- Received and stored food and supplies.
- Accurately measured quantities of ingredients for specific recipes.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Discarded outdated or spoiled food items from storage areas regularly.
- Checked quality of ingredients before starting work to ensure freshness of products used in meal preparation.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Adhered to health codes while preparing food items in accordance with safety guidelines.
- Grilled and deep fried various foods from meats to potatoes.
- Cleaned kitchen equipment after each use and followed sanitation procedures.
- Operated grills and steamers to prepare vegetables, potatoes, rice and meats.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Monitored temperatures of prepared food and cold-storage areas.
- Maintained clean and orderly kitchen by regularly washing dishes, sanitizing surfaces, and taking out trash.
Customer Service Representative
Marriot International
Wichita, Kansas
03.2021 - 06.2023
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assisted customers in selecting appropriate products for their needs.
- Documented processes related to customer engagement operations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Supported sales team members to drive growth and development.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Handled customer complaints in a professional manner, escalating issues when necessary.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Greeted customers and provided them with product information.
- Identified opportunities to upsell products or services based on customer needs.
- Surpassed sales goals through implementation of successful marketing strategies.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Maintained accurate records of customer interactions, transactions and comments.
- Promoted company products and services through various channels including email campaigns, webinars.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Promoted available products and services to customers during service, account management and order calls.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed strong relationships with customers through friendly interactions.
- Participated in team meetings to discuss ways to improve the level of service provided.
- Created customer accounts and updated customer records.
- Worked effectively in team environments to make the workplace more productive.
- Recognized by management for providing exceptional customer service.
Crew Leader
Professional Landscaping
Wichita, Kansas
06.2019 - 05.2020
- Delegated daily tasks to team members to optimize group productivity.
- Supervised day laborers in completing large landscaping projects.
- Taught landscaping crew members proper techniques for new plantings and ongoing maintenance.
- Established and enforced procedures and work standards, promoting team performance and safety.
- Applied mulch and burlap coverings to bushes and trees for winter.
- Operated landscaping equipment to maintain grounds and remove trees.
- Organized daily work schedules for the team.
- Adhered strictly to local, state, and federal regulations governing lawn care operations.
- Maintained cleanliness and organization of work areas, tools, and equipment.
- Defined and monitored personnel and project schedules to ensure on-time project completion.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels.
- Trained new employees in the proper use of equipment and safety protocols.
- Cut and trimmed lawns using power mowers and edgers.
- Reviewed contracts and project requirements to determine service, equipment and personnel needs.
- Cleared pathways of overgrowth, debris, and snow to reduce hazards.
- Performed preventative maintenance to keep equipment in excellent working condition.
- Provided guidance and direction to crew members during their shifts.
Water Well Technician
Bearden Pump and Well
Maize, Kansas
08.2017 - 05.2019
- Hand dug case wells
- Maintained submersible pump and Sandpoint wells
- Provided customer service, engaged directly with client
- Operated two man auger in safe manner.
Gas Station Attendant
Cirkle K
Derby, Kansas
05.2014 - 08.2018
- Processed customer payments accurately and efficiently.
- Cross-trained in various departments throughout the store to assist with tasks when needed.
- Adhered to loss prevention policies by monitoring suspicious activity at the register area.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Trained new employees by providing knowledge of specific store tasks and policies.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Demonstrated knowledge of store products and services to customers.
- Performed opening and closing procedures including counting money, balancing cash registers, reconciling daily sales receipts.
- Processed customer payments quickly and returned exact change and receipts.
- Assisted customers with locating items, answered questions, and provided information on product features.
- Welcomed customers, offering assistance to help find store items.
- Counted and balanced cashier drawers.
- Conducted product inventories by counting items on hand and notifying supervisors of low stock.
- Greeted customers promptly and responded to questions.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained appearance of store by arranging and replenishing displays and merchandise racks.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
Owner
Dream Home Remodel and Design
Derby, Kansas
10.2009 - 06.2013
- Flooring
- Site built cabinets and counter tops
- Knowledge of hand tools and power tools
- Managed material orders, sales, payroll, misc. expenses
- Provided knowledgeable answers to customer questions and concerns
- Kept work area clear from debree and trip hazards
- Followed OSHA guidelines for scaffolding and fall protection.
- Manage crew and maintained an on task environment
- Rough framing of wood structures, room additions, garages
- Finish carpentry
- Plumbing
- Basic electrical
- Tool and equipment maintenance
Carpenter
Rob Fanning Construction
Derby, Kansas
08.2003 - 09.2009
- Verified trueness of construction using plumb and level.
- Assisted in the layout and installation of walls, floors, and roof systems for residential framing projects.
- Utilized hand tools such as levels, plumb bobs, chisels, drills and drivers.
- Adhered to project blueprints and requirements to deliver quality work.
- Anchored and braced forms and other structures in place using nails, bolts, anchor rods, steel cables, planks, wedges and timbers.
- Constructed interior partitions, headers, stairways, door frames, window frames, and exterior wall structures.
- Maintained a safe working environment by adhering to all safety regulations.
- Fashioned frameworks or props using hand tools and wood screws, nails or glue.
- Installed windows, flooring, or trim using hand or power tools.
- Maintained clean and organized workplace to optimize performance, efficiency and safety.
- Measured and marked cut lines on materials using ruler or marking gauge.
- Erected scaffolding to assemble above-ground structures.
- Studied blueprints or building plans to prepare layout and materials required.
- Installed windows, doors, cabinets, countertops, trim molding, baseboards.
- Assembled floor joists by nailing them into place with hammers and nails.
- Worked with blueprints and architectural drawings to determine project specifications.
- Erected scaffolding around job sites as necessary for safety purposes.
- Roughed in door and window frames or subflooring in structures undergoing construction or repair.
- Lifted heavy objects such as lumber onto roofs using ladders or hoists.
- Measured and cut lumber to desired lengths with a saw or power miter box.
- Built stairs for decks and porches using pre-cut stringers.
- Consistently constructed square and level projects.
Education
Associate Structural Engineering - Construction Engineering
Vattarot
Wichita, KS05-2002
Skills
- Food preparation
- Point of sale
- Health code compliance
- Inventory management
- Customer relationship management
- Attention to detail
- Time management
- Building code compliance
- Customer database management
- Billing and invoicing
- Sales support
- Cabinet construction
- Tool maintenance
- Safety compliance
- Conflict resolution
- Problem solving
- Blueprint interpretation
- Framing installation
Timeline
Carnival Worker
Capaccino Conections
05.2024 - Current
Customer Service Representative
Marriot International
03.2021 - 06.2023
Crew Leader
Professional Landscaping
06.2019 - 05.2020
Water Well Technician
Bearden Pump and Well
08.2017 - 05.2019
Gas Station Attendant
Cirkle K
05.2014 - 08.2018
Owner
Dream Home Remodel and Design
10.2009 - 06.2013
Carpenter
Rob Fanning Construction
08.2003 - 09.2009
Associate Structural Engineering - Construction Engineering
Vattarot