Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Curry

Pickerington,OH

Summary

Dynamic IT Service Administrator IV at Battelle Memorial Institute with a proven track record in incident management and asset management. Expert in Microsoft Windows and Office 365, enhancing user satisfaction through effective troubleshooting and policy enforcement. Skilled in training staff, optimizing productivity, and facilitating communication between technical teams and end users.

Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player, offering these skills and strong work ethic.

Overview

8
8
years of professional experience

Work History

IT Service Administrator IV

Battelle Memorial Institute
01.2021 - Current
  • Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
  • Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
  • Facilitated clear communication between end users and technical teams through concise documentation and effective followups.
  • Trained new employees on company IT procedures and software systems, contributing to their rapid integration into the team.
  • Organized and updated databases, records and other information resources.
  • Install new computer hardware (desktop, laptop, PDA, printer, etc.) at user locations.
  • Configure and install software on end user desktop and laptop computers.
  • Provides technical expertise, consulting, and support to research staff. Assist in optimizing productivity, reduction of cost and support of users through the design, development and implementation of improved networks/operating systems and services.
  • Provides user and Business Unit hardware and software support through troubleshooting, maintenance, and special project consultation.
  • May track the performance and uses of all systems and networks. Plan for necessary upgrades and changes consistent with the needs of the users ans new internal applications.
  • Brings users needs to CIT for new products and services.
  • Acts as a liaison between CIT and users for customer service and guidance on rules and policy.
  • May supervise IT support staff.
  • May assist in designing and implementing user training programs.
  • Responsible for hardware and software asset management including PCs.
  • Travel required as needed.

IT Coordinator III

Battelle Memorial Institute
01.2017 - 12.2020

To server as IT Coordinator and provide service, support, and maintenance of computers and equipment. Work under general direction.

  • Monitor and maintain local hardware , software, LANS, WANS, network operating systems, servers, PCs and or telecommunications equipment. May provide assistance as needed.
  • Provide user and Business Unit hardware and software support through troubleshooting, maintenance, and special project consultation.
  • Ensures all software is maintained and tracked through the Software Asset Management System.
  • Perform special projects as assigned, including needs analysis, implementation, configuration, testing, and documentation.
  • Acts as a liaison between CIT and customers for customer service and guidance on rules and policy.
  • Assisted in designing and implementing user training programs.
  • Oversaw activities of other IT support staff
  • Responsible for hardware and software asset management including PCs.
  • Traveled as needed.

Education

Associate in Electronics Engineering Technology - Electronic Engineering

Ohio Institute of Technology /DeVry
Columbus
10-1980

High School Diploma -

Columbus South High School
Columbus, OH
06-1978

Skills

  • Policy enforcement
  • Incident management
  • Organizational expertise
  • Asset management
  • Troubleshooting
  • Skilled in Microsoft Windows 10 / 11, Microsoft Office 365, Service Now, USMT Tool, Active Directory, Configuration Manager

Timeline

IT Service Administrator IV

Battelle Memorial Institute
01.2021 - Current

IT Coordinator III

Battelle Memorial Institute
01.2017 - 12.2020

Associate in Electronics Engineering Technology - Electronic Engineering

Ohio Institute of Technology /DeVry

High School Diploma -

Columbus South High School
Robert Curry