Robert Curry

• Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
• Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
• Facilitated clear communication between end users and technical teams through concise documentation and effective followups.
• Trained new employees on company IT procedures and software systems, contributing to their rapid integration into the team.
• Organized and updated databases, records and other information resources.
• Install new computer hardware (desktop, laptop, PDA, printer, etc.) at user locations.
• Configure and install software on end user desktop and laptop computers.
• Provides technical expertise, consulting, and support to research staff. Assist in optimizing productivity, reduction of cost and support of users through the design, development and implementation of improved networks/operating systems and services.
• Provides user and Business Unit hardware and software support through troubleshooting, maintenance, and special project consultation.
• May track the performance and uses of all systems and networks. Plan for necessary upgrades and changes consistent with the needs of the users ans new internal applications.
• Brings users needs to CIT for new products and services.
• Acts as a liaison between CIT and users for customer service and guidance on rules and policy.
• May supervise IT support staff.
• May assist in designing and implementing user training programs.
• Responsible for hardware and software asset management including PCs.
• Travel required as needed.

To server as IT Coordinator and provide service, support, and maintenance of computers and equipment. Work under general direction.

• Monitor and maintain local hardware , software, LANS, WANS, network operating systems, servers, PCs and or telecommunications equipment. May provide assistance as needed.
• Provide user and Business Unit hardware and software support through troubleshooting, maintenance, and special project consultation.
• Ensures all software is maintained and tracked through the Software Asset Management System.
• Perform special projects as assigned, including needs analysis, implementation, configuration, testing, and documentation.
• Acts as a liaison between CIT and customers for customer service and guidance on rules and policy.
• Assisted in designing and implementing user training programs.
• Oversaw activities of other IT support staff
• Responsible for hardware and software asset management including PCs.
• Traveled as needed.