Sarah Dalfonso
Tuckerton,NJ
Summary
Highly skilled in customer service with valuable experience as a waitress, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant's reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional experiences for guests.
Overview
4
4
years of professional experience
Work History
Server
Caffreys Tavern
Forked River, New Jersey
06.2021 - Current
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Assisted in training new servers.
- Provided excellent customer service to ensure satisfaction.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Direct Support Professional
New Horizons In Autism
Freehold, New Jersey
01.2023 - 10.2023
- Provided guidance and support to ensure safety of individuals served.
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Accompanied individuals on outings to promote independence and integration into the community.
- Facilitated social interactions between participants and their peers in the community.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Documented current patient information to update vital signs, behaviors, and eating habits.
Commercial Cleaner
Global Cleaning Services
Toms River, New Jersey
03.2021 - 03.2023
- Ensured compliance with company policies related to security measures while on duty.
- Swept and mopped floors, dusted surfaces, and vacuumed carpets in commercial buildings.
- Provided exceptional customer service while interacting with clients in a professional manner.
- Identified possible maintenance or safety issues and reported to supervisor and client.
- Performed routine cleaning tasks in commercial buildings, including sweeping, mopping, and vacuuming floors.
Education
High School Diploma -
Pinelands Regional High School
Tuckerton, NJ07-2013
Skills
- Exceptional customer service
- Task prioritization
- Strong work ethic
- Team collaboration
- Hospitality service expertise
- Multitasking and organization
- Positive and professional
- Point of sale (POS) system operations
Timeline
Direct Support Professional
New Horizons In Autism
01.2023 - 10.2023
Server
Caffreys Tavern
06.2021 - Current
Commercial Cleaner
Global Cleaning Services
03.2021 - 03.2023
High School Diploma -
Pinelands Regional High School