Robert Daniels
Account Management, Recruiting & Service Advising
North Kansas City,MO
Summary
Dynamic Account Manager & HR Recruiter with 10+ Years of experience of driving efficient strategies related to all business objectives.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Service Advisor
Dream Nissan
Kansas City, KS
08.2021 - Current
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Developed estimates by costing materials, supplies and labor.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Solutions Specialist
YRC Freight
Overland Park, KS
01.2017 - 06.2021
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Calculated correct order totals, updated accounts and maintained detained records for inventory management.
- Responded to customer request, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Account Manager/Territory Manager
Hantover
Overland Park, KS
08.2015 - 01.2017
- Elevated account management by predicting potential competitive threats and outlining proactive solutions.
- Reinvented team interaction with prospective clients by developing innovative and creative sales pitch implemented into sales strategy.
- Developed and delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.
- Drove retailer engagement, improved retailer satisfaction and earned retailer advocacy through communication and relationship management.
Inside Sales Representative
Inside Academics
Kansas City, MO
12.2014 - 06.2015
- Converted online job seekers to prospective students matching them to educational programs offered from multiple tertiary education institutions.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Set weekly goals for twelve inside sales representatives.
- Developed strategic relationship with existing customers while conducting cold and warm calls with prospects.
HR/Senior Driver Recruiter
Royal Transport
Kansas City, MO
06.2008 - 11.2014
- Interviewed and hired strong candidates for all internal and driver positions, using newspaper, job boards and social media to find applicants.
- Educated staff on HR software functionality with special emphasis in onboarding, recruiting and driver retention.
- Generated specific candidate pool for career opportunities through strategic placements of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments
- Ordered and reviewed DAC, MVR, criminal, and various other background check report for submission.
Education
Bachelor of Arts - Communications
University of Missouri - Kansas City
Kansas City, MO 08.2007 - 05.2011
Skills
Full Cycle Recruiting
Conflict Resolution
Candidate/ Sales Pipeline Management
Interviewing Techniques
Account Development
Product & Service Sales
Client Rapport
Shipping Procedures Understanding
Team Leadership
Timeline
Service Advisor
Dream Nissan
08.2021 - Current
Customer Solutions Specialist
YRC Freight
01.2017 - 06.2021
Account Manager/Territory Manager
Hantover
08.2015 - 01.2017
Inside Sales Representative
Inside Academics
12.2014 - 06.2015
HR/Senior Driver Recruiter
Royal Transport
06.2008 - 11.2014
Bachelor of Arts - Communications
University of Missouri - Kansas City
08.2007 - 05.2011