Robert Dejesus
Orange Park,FL
Work Preference
Summary
Dynamic Operations Manager with a proven track record at RoadOne Intermodal Logistics, excelling in inventory management and process improvement. Adept at developing policies that enhance productivity and ensuring compliance with safety regulations. Passionate about team collaboration and staff development, driving operational excellence and customer satisfaction.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Operation Manager
RoadOne Intermodal Logistics
Jacksonville, FL
10.2023 - Current
- Warehouse operation manager responsable for overseeing the daily operations of the warehouse, ensuring efficient inventory management, safe working practice and optimal staff productivity.
- Develop & implement operation policies & procedures to improve efficiency & productivity.
- Recruit, train & supervised staff, ensuring they have the skills & resources to perform their duties effectively.
- Enforce compliance with health & safety regulations to créate a secure working environment.
- Identify areas for process improvement & implement solutions to enhance operational efficiency.
- Collaborate with administration team to resolve order related issues promptly.
- Ensure timely & accurate order fulfillment to meet customer expectations.
Self Employed
R&J Notary Inc
Orange Park, FL
03.2020 - Current
- Full Notary Services including closings for Real Estate properties.
Customer Service Specialist
Airvan Inc
Jacksonville, FL
02.2022 - 10.2023
- Prepare monthly utilization reports of drivers to track profitability.
- Developed customer service SOPs to exceed customers’ expectations.
- Manage documentation, Accounts receivables and aging report.
- Provided swift, innovative, and effective issue resolution when necessary.
- Provided customers quotes, bookings, and tracing communications.
Senior Customer Service/Account Manager
Caribbean Shipping
Jacksonville, FL
09.2019 - 02.2020
- Provided customers quotes, bookings, and tracing communications.
- Provided swift, innovative and effective issue resolution when necessary.
Customer Service Specialist
Trailer Bridge
Jacksonville, FL
05.2014 - 07.2019
- Provided customers quotes, bookings, and tracing communications.
- Managed documentation, accounts receivables and aging reports.
- Collaborated with sales to maintain and build client volumes and build a strong book of business based on a strong client relationship.
Loan Modification Consultant
Chase Bank
Jacksonville, FL
10.2010 - 01.2014
Collection Agent
Citi Group
Jacksonville, FL
02.2009 - 10.2010
Station Operations Manager
Budget Car Rental
Jacksonville, FL
02.2004 - 10.2008
- Manage all daily operations, maintenance crew and customer service team.
- Manage rental process, quality assurance, inventory, sales, cash deposits.
Site Manager/Customer Service Manager
Thrifty Car Rental
Brooklyn, NY
06.1999 - 09.2001
- Maintain customer service, manage telephone inquiries and reservations.
- Prepare financial reports, bank deposits and manage site employees.
Education
Kingsborough Community College
Skills
- Inventory management and compliance
- Quality assurance and policy development
- Customer service and support
- Order fulfillment coordination
- Process improvement strategies
- Time management
- Team collaboration
- Staff training and development
- Strategic planning
- Performance evaluation
- Operations oversight
Languages
Spanish
Full Professional
Certification
OSHA Certified
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operation Manager
RoadOne Intermodal Logistics
10.2023 - Current
Customer Service Specialist
Airvan Inc
02.2022 - 10.2023
Self Employed
R&J Notary Inc
03.2020 - Current
Senior Customer Service/Account Manager
Caribbean Shipping
09.2019 - 02.2020
Customer Service Specialist
Trailer Bridge
05.2014 - 07.2019
Loan Modification Consultant
Chase Bank
10.2010 - 01.2014
Collection Agent
Citi Group
02.2009 - 10.2010
Station Operations Manager
Budget Car Rental
02.2004 - 10.2008
Site Manager/Customer Service Manager
Thrifty Car Rental
06.1999 - 09.2001
Kingsborough Community College