Robert Dekker
Lacey,WA
Overview
1
1
Certification
27
27
years of professional experience
Work History
Assistant manager
Autozone auto parts
Lacey, WA
09.2025 - 05.2026
- Assessed staff performance, ensuring adherence to quality standards
- Resolved customer complaints, restoring satisfaction and loyalty
- Structured and prioritized multiple tasks to meet deadlines
- Maintained accurate case files, supporting efficient record-keeping
- Provide guidance to staff
Self Employed
Robs Outboard Repair
Olympia, WA
12.2019 - 09.2025
- Customer service in person, by phone, email, text or messaging
- Handling complaints for angry customers.
- Maintain accurate case files for entered records
- Organize and prioritize multiple tasks
- Procure all parts, and perform repairs
- Write daily correspondence, reports, documents etc
- Managed daily operations of the business to optimize workflow and service delivery.
Boat Sales
Cabelas Bass Pro
Lacey, WA
09.2019 - 12.2019
- Assisted customers in selecting and purchasing boats
- Customer service and following up with prospective buyers
- Cultivated strong connections with stakeholders in the boating industry
- Work 1 on 1 with customers to close the sale
- Follow Bass Pro sales guidelines
Store Manager
Meineke Automotive
Covington, WA
09.2013 - 01.2014
- Write daily correspondence, reports, documents etc
- Oversee employee time management
- Assisted customers with inquiries and issues
- Provide guidance to staff
- Provide excellent customer service to angry customers
- Monitor performance of staff
Contractor
Cheap Fence LLC
Auburn, WA
06.2009 - 07.2013
- Organize and prioritize multiple tasks
- Apply for and research permits
- Directed team activities to enhance productivity
- Acquired necessary parts and supplies for operations
- Maintain accurate case files for entered records
- Manage labor hours, budget, and schedules
Repair shop Service Manager
HiLine RV
Federal Way, WA
04.2006 - 01.2009
- Customer service and sales
- Lead Technician repairs RV and Travel Trailers
- Resolved customer complaints by implementing effective solutions.
- Repair engines, coaches, chassis, hose, etc. all aspects of repair
Service Manager & Lead mobile technician
Agrishop Lawn & Tractor
Auburn, WA
10.2003 - 04.2006
- Oversaw service department operations to ensure smooth workflow and customer satisfaction
- Coordinated customer service and scheduled appointments to enhance service efficiency
- Developed and managed at-home repair program as lead technician, improving service reach and customer convenience
- Repaired lawn and garden equipment, power equipment, mowers to tractors
Assistant Manager
CSK auto patrts
Auburn, Washington
01.2001 - 07.2003
- Write daily correspondence, reports, documents etc...
- Research and sell parts.
- Supervised a team of 3-4 employees in daily operations.
- Evaluated employee productivity to improve team efficiency
- Create work schedules
Lead Technician
Midas
Auburn, WA
12.1998 - 05.2000
- Lead mechanic
- Electrical, engine, chassis, etc
- Handled customer inquiries and resolved issues
- Appointment scheduling
- Sales
Education
High School Diploma -
Decatur High School
Federal Way, WA06-1992
Skills
- Customer service
- Conflict resolution
- Attention to detail
- Clear communication
- Cultural awareness
- Computer skills
- Calm under pressure
Certification
- Washington state drivers license since 1991
Affiliations
- Avid firearms collector
- Washington state hunters education instructor
Timeline
Assistant manager
Autozone auto parts
09.2025 - 05.2026
Self Employed
Robs Outboard Repair
12.2019 - 09.2025
Boat Sales
Cabelas Bass Pro
09.2019 - 12.2019
Store Manager
Meineke Automotive
09.2013 - 01.2014
Contractor
Cheap Fence LLC
06.2009 - 07.2013
Repair shop Service Manager
HiLine RV
04.2006 - 01.2009
Service Manager & Lead mobile technician
Agrishop Lawn & Tractor
10.2003 - 04.2006
Assistant Manager
CSK auto patrts
01.2001 - 07.2003
Lead Technician
Midas
12.1998 - 05.2000
High School Diploma -
Decatur High School