Robert Diaz
New York
Summary
Compassionate Bilingual home health aide skilled in personal care, vital sign monitoring, and health documentation. Committed to enhancing client wellbeing through effective communication and medication administration.
Overview
10
10
years of professional experience
4
4
Certifications
Work History
Home Health Aide
self
The Bronx
09.2025 - Current
- Provided personal care to clients, assisting with daily living activities.
- Monitored clients' health by tracking vital signs and reporting changes.
- Communicated effectively with families about client needs and progress.
Store Manager
Ctown
The Bronx
03.2020 - Current
- Managed daily store operations and ensured exceptional customer service.
- Trained and supervised staff to enhance team performance and productivity.
- Oversaw inventory management and coordinated restocking efforts efficiently.
- Conducted regular staff meetings to communicate updates and address concerns.
- Analyzed sales reports to identify trends and adjust inventory accordingly.
Claims Manager
AdjusterPro
Yonkers
11.2016 - 02.2020
- Managed claims processing and resolution for diverse insurance policies.
- Coordinated communication between clients, insurance agents, and legal teams.
- Implemented best practices for effective dispute resolution and customer service.
- Resolved escalated customer issues by providing effective solutions in a timely manner.
Operations Analyst
RE/MAX
Santo Domingo
01.2016 - 10.2018
- Assisted in creating training materials for staff onboarding and development.
- Developed reports to track performance metrics and assist in strategic planning.
- Analyzed data trends to support operational decision-making processes.
- Reviewed customer feedback surveys and identified opportunities for enhancing customer experience.
Education
Bachelor Of Science (BS) - Marketing
Universidad APEC
Santo Domingo05-2017
Skills
- Personal care
- Vital sign monitoring
- Health documentation
- Client communication
- Medication administration
- bilingual
Certification
phlebotomy
Timeline
Home Health Aide
self
09.2025 - Current
Store Manager
Ctown
03.2020 - Current
Claims Manager
AdjusterPro
11.2016 - 02.2020
Operations Analyst
RE/MAX
01.2016 - 10.2018
Bachelor Of Science (BS) - Marketing
Universidad APEC