ROBERT DIAZ
New York
Summary
Detail-oriented operations professional with expertise in logistics, client service, and process improvement, pursuing a career in healthcare administration. Skilled in coordinating teams, managing high-volume tasks, and optimizing workflows to support hospital efficiency and patient care. Bilingual in English and Spanish with strong analytical and communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
C Town Supermarket
The Bronx
02.2024 - Current
- Supervised daily operations to ensure efficient store functionality.
- Trained and mentored staff on customer service best practices.
- Implemented inventory management processes to maintain stock levels.
- Resolved customer inquiries and complaints effectively and professionally.
- Managed scheduling to optimize workforce productivity during peak hours.
Customer Service Representative
TD Bank
Orange
11.2021 - 06.2022
- Assisted customers with inquiries and resolved issues effectively.
- Managed customer accounts and updated information in the system.
- Collaborated with team members to improve service processes.
Claims Manager
AdjusterPro
Yonkers
10.2019 - 10.2021
- Managed a high volume of claims and client requests, ensuring prompt service and issue resolution.
- Established strong claims processing standards with transparency and compliance at the forefront.
- Led internal audits to verify ethical standards were met across client and employee interactions.
- Communicated effectively with clients to align expectations and maintain satisfaction.
Marketing Assistant
Cherry Valley Supermarkets
Brooklyn
01.2018 - 01.2019
- Developed and executed marketing strategies for four store locations, driving customer engagement.
- Presented advertising improvements to senior leadership based on data-driven insights.
- Researched new digital marketing opportunities to broaden the customer base.
- Fostered a collaborative team culture across multiple store teams.
Education
High School Diploma -
Movearte
Santo Domingo, DR01-2014
Skills
- Patient Relations & Customer Service
- Health Care Administration Support
- Data Entry & Documentation Accuracy
- Microsoft Office Suite (Word, Excel, PowerPoint, Access)
- Inventory & Supply Chain Management
- Workflow Optimization & Team Coordination
- Attention to Detail & Compliance Awareness
- Cultural Competence & Sensitivity
- Bilingual: Spanish & English
Certification
- Certified Nursing Assistant
- Home Health Aide
- Phlebotomy Certification
- EKG Technician Certification
- BLS CPR
- AED Certification
Languages
- English
- Spanish, Fluent
- English, Fluent
Timeline
Manager
C Town Supermarket
02.2024 - Current
Customer Service Representative
TD Bank
11.2021 - 06.2022
Claims Manager
AdjusterPro
10.2019 - 10.2021
Marketing Assistant
Cherry Valley Supermarkets
01.2018 - 01.2019
High School Diploma -
Movearte