Robert Dockery
Los Angeles,CA
Summary
I am seeking a position where I can utilize my clerical assistant experience professionally
Experienced with providing compassionate care and assistance to individuals experiencing homelessness. Uses effective communication and empathy to build trust and support within shelter community. Knowledge of crisis intervention techniques and maintaining safe, welcoming environment for all residents.
Knowledgeable Desired Position with hands-on experience supporting vulnerable populations in shelter environment. Proven track record of creating welcoming and safe atmosphere for residents while assisting with daily operations and crisis intervention. Demonstrated effective communication and empathy to connect with individuals from diverse backgrounds.
Results-driven professional skilled in providing compassionate support to those in need. Extensive experience working within shelter systems to enhance resident well-being and create safe, respectful environment. Known for strong teamwork and adaptability in dynamic situations, consistently prioritizing resident care and support.
Overview
5
5
years of professional experience
Work History
Ces
Salvation Army ARC
Los Angeles, CA
03.2022 - 01.2023
- Assisted client with basic needs
- Prepared a home management and care plan
- Advocated for client’s medical needs
- Assisted with financial accountability
- Monitored client’s daily progress
Clerical Assistant
Second Chance Unlimited
01.2021 - 02.2022
- Administered support to clients from diverse backgrounds
- Gathered client’s personal information
- Established, maintained, processed, updated files, and documents
- Scheduled appointments, filed documents
- Handled inbound and outbound calls
- Performed a variety of routine assignments
Lawn Care Specialist
Turf Terminators
Los Angeles, CA
01.2020 - 12.2021
- Handled customer inquiries and complaints
- Responding promptly to customer inquiries
- Documented and updated customer records based on interactions
- Developed and maintained knowledge of the services
- Ensured customer satisfaction and customer support
- Communicated with customers in varies ways
Janitorial Lead
ABM Industries
Los Angeles, CA
02.2018 - 2019
- Supervised daily cleaning operations, ensuring adherence to safety protocols and high cleanliness standards.
- Trained and mentored new staff on efficient janitorial practices and equipment usage.
- Developed and implemented improved cleaning procedures, enhancing overall operational efficiency.
- Coordinated inventory management for cleaning supplies, optimizing resource allocation and reducing waste.
Education
High School Diploma -
Moreno Valley Highchool
Moreno Valley, CA06.2008
Skills
- Team player
- Reliable
- Organized and detailed oriented
- Strong written and verbal skills
- Ability to adapt to change
Timeline
Ces
Salvation Army ARC
03.2022 - 01.2023
Clerical Assistant
Second Chance Unlimited
01.2021 - 02.2022
Lawn Care Specialist
Turf Terminators
01.2020 - 12.2021
Janitorial Lead
ABM Industries
02.2018 - 2019
High School Diploma -
Moreno Valley Highchool