ROBERT DUDO
L'ANSE
Summary
Detail-oriented sales associate & office manager with expertise in customer relationship management and problem-solving. Proven ability to enhance office operations and maintain inventory efficiency.
Overview
22
22
years of professional experience
Work History
Office Manager
906 TRUCK & EQUIPMENT
L'ANSE
06.2022 - Current
- Oversee diverse functions for 906 truck accounts in payable/receivable services, scrap buying, towing, and logistics.
- Maintain a comprehensive filing system for records, correspondence, and documents.
- Answer phone calls, responded to emails, routed mail, and coordinated courier services efficiently.
- Manage daily office operations to ensure streamlined workflow.
- Oversee inventory management and ordered office supplies to maintain operational efficiency.
Sales Representative
Lawson Products
Des Plaines
10.2004 - 05.2011
- Created new sales leads via cold calling and networking, expanding client base.
- Conducted product demonstrations to showcase features and benefits to clients.
- Built strong connections with key customers to drive sales growth.
- Cultivated customer relationships through consistent follow-ups and consultations, enhancing client satisfaction.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Tracked sales activities and customer interactions in CRM, supporting informed sales strategies.
- Collaborated with team members to strategize sales approaches and tackle challenges.
- Managed inventory levels to ensure product availability for customer needs.
- Participated in quarterly meetings to discuss market trends and adjust sales strategies accordingly.
Education
Corrections / Criminal Justice Certificate - Corrections
Northern Michigan University
Marquette, MI01-1991
Some College (No Degree) - Sales / Customer Service
Lawson Products
Des Plaines, ILSkills
- Customer relationship management
- Product knowledge
- Inventory management
- Problem solving
- Attention to detail
- Negotiation skills
- Conflict resolution
Timeline
Office Manager
906 TRUCK & EQUIPMENT
06.2022 - Current
Sales Representative
Lawson Products
10.2004 - 05.2011
Corrections / Criminal Justice Certificate - Corrections
Northern Michigan University
Some College (No Degree) - Sales / Customer Service
Lawson Products