ROBERT DUNN
Lakeland,TN
Summary
Operations professional known for driving operational improvements and delivering impactful results. Expertise in process optimization and resource allocation. Strong focus on fostering teamwork and adapting to evolving business needs.
Overview
23
23
years of professional experience
Work History
Ops Supervisor
DHL Carhartt
Memphis, TN
01.2026 - Current
- Led operational workflows to enhance efficiency across logistics and supply chain processes.
- Streamlined inventory management systems to reduce waste and improve accuracy in stock levels.
- Mentored team members on best practices for safety, compliance, and operational excellence.
- Implemented process improvements that increased productivity within warehouse operations.
- Coordinated cross-functional teams to ensure alignment on project goals and timelines.
- Utilized data analytics tools to identify trends and drive informed decision-making in operations.
- Managed daily operations, ensuring smooth workflow and optimal resource allocation across departments.
- Enhanced employee performance with focused training programs, coaching, and mentoring initiatives.
Ops Supervisor
DHL Hormel
Southaven
11.2024 - 01.2026
- Monitor case and pallet picking for optimal order fulfillment
- Utilize AS400 WMS for tracking productivity and processing orders
- Manage employee production metrics, conduct interviews, and train new hires
- Collaborate with customers to resolve order discrepancies and product shortages
- Supervise teams of 15-30 associates across multiple shifts, ensuring operational efficiency
- Implement safety protocols and continuous improvement strategies to enhance team performance
Transportation / Receiving / Packaging / Ops Supervisor
DHL 3M Meguiar’s Hormel
Memphis
06.2021 - 11.2024
- Led operational workflows to enhance efficiency and productivity.
- Mentored team members, fostering skill development and collaboration.
- Implemented process improvements, reducing turnaround times significantly.
- Managed inventory control systems, ensuring accuracy and availability of products.
- Developed training programs to improve team performance and safety compliance.
- Coordinated logistics operations, optimizing transportation routes and schedules.
- Streamlined communication between departments to enhance project execution.
- Analyzed performance metrics to drive continuous improvement initiatives.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Supervised daily operations, ensuring adherence to safety protocols and operational standards.
- Supervised daily transportation operations to ensure timely delivery and adherence to safety protocols.
- Coordinated logistics planning for efficient routing and resource allocation, optimizing fleet utilization.
- Implemented process improvements that increased on-time delivery rates and reduced operational costs.
Production Manager (Machining)
Hino Motors Manufacturing
Marion
01.2018 - 06.2021
- Led production teams to achieve operational efficiency and meet manufacturing targets.
- Implemented lean manufacturing principles, reducing waste and improving process flow.
- Developed training programs for staff, enhancing skill sets and productivity levels.
- Monitored production schedules, ensuring timely completion of projects within quality standards.
- Coordinated cross-functional collaboration between departments to streamline workflows.
- Analyzed production data to identify trends and drive continuous improvement initiatives.
- Managed inventory levels, optimizing resource allocation and minimizing downtime risks.
- Oversaw safety compliance measures, fostering a culture of workplace safety and accountability.
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
Project Manager
AT&T
Memphis
02.2015 - 12.2018
- Managed AT&T product logistics including receipt, inspection, distribution, and inventory control.
- Trained and supervised a team of 15-20 warehouse personnel, enhancing productivity and efficiency.
- Collaborated with customer inventory control specialists to ensure compliance with specifications.
- Operated various shipping systems including UPS World Ship and Federal Express for logistics purposes.
- Led cross-functional teams to deliver complex projects on time and within budget.
- Developed project plans, including scope, timeline, and resource allocation.
- Implemented process improvements that enhanced team collaboration and productivity.
- Utilized project management software to monitor progress and track deliverables.
- Analyzed project performance metrics to identify areas for improvement and drive results.
Mobility Configuration Specialist / Supervisor
AT&T
Memphis
03.2014 - 02.2015
- Managed AT&T product logistics including receipt, inspection, distribution, and inventory control.
- Trained and supervised a team of 15-20 warehouse personnel, enhancing productivity and efficiency.
- Collaborated with customer inventory control specialists to ensure compliance with specifications.
- Operated various shipping systems including UPS World Ship and Federal Express for logistics purposes.
- Utilized applications such as GP, JDA, and Red Prairie for inventory management and reporting.
Training Mgr.
FTS Unitek
Memphis, TN
07.2012 - 03.2014
- Measure cable/Internet signal.
- Install residential alarm systems
- Run cable/ cat5 cable for internet modems and security cameras
- Tri-state alarm installer certified (Tennessee, Mississippi, Arkansas)
- Assist in training new hires in the field on installing cable and alarm
Warehouse Manager
Phillips Emergency Lighting
Collierville
10.2009 - 06.2012
- Monitored, reviewed, analyzed, and redesigned operations to improve overall operations operational efficiency.
- Overseen a group of 30 warehouse personnel.
- Oversaw inventory management processes, optimizing stock levels and minimizing discrepancies.
- Managed daily warehouse operations, ensuring efficient workflow and timely order fulfillment.
- Trained and overseen new staff members in warehousing, inventory control, and records maintenance duties and responsibilities.
- Worked closely with customer inventory control specialists to ensure that all materials maintained at job site complied with customer specifications.
- Overseen property management functions of supplies and equipment including receipt, inspection, distribution, storage, and inventory control of customer inventory.
- Operated UPS World Ship, Federal Express, and DHL shipping systems for shipping purposes.
- Coordinated and arranged pickup and delivery of supplies and equipment with various large freight companies.
- Operated various proprietary computer systems to update and verify receipt and shipment, run reports, and performed inventory control transactions including research and reconciliation.
- Utilized and operated SAP, SL, Baan, Microsoft Word, Excel, Power point, and Access applications.
Operations Manager
AT&T
Memphis
01.2003 - 10.2009
- Streamlined operational processes, enhancing overall efficiency and reducing downtime.
- Led cross-functional teams to implement strategic initiatives, improving service delivery quality.
- Developed and executed training programs for staff, fostering skill enhancement and career growth.
- Monitored key performance indicators, ensuring alignment with organizational goals and standards.
- Spearheaded budget management efforts, optimizing resource allocation across multiple departments.
- Collaborated with IT to integrate advanced technologies, improving workflow automation and tracking accuracy.
- Analyzed operational data to identify trends and recommend actionable improvements for productivity gains.
- Facilitated regular team meetings to align objectives, driving accountability and performance enhancements.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
Education
Bachelor of Science - Business Management
University of Phoenix
Memphis, TN05-2012
Associates of Science - Computer Networking
Technical Institute
Memphis, TN04-2009
High School Diploma - undefined
Kingsbury High School
Memphis, TN05-2001
Skills
- Standard operating procedures
- Operational excellence
- Scheduling management
- Software knowledge
- Business analysis
- Staff development
- Logistics management
- Forecasting
- Workforce planning
- Cost reduction
- Key performance indicators
- Employee engagement
- Problem-solving
- Cross-functional coordination
- Employee relations and conflict resolution
- Planning and implementation
- Team leadership
- Warehouse operations
- Operational efficiency
Timeline
Ops Supervisor
DHL Carhartt
01.2026 - Current
Ops Supervisor
DHL Hormel
11.2024 - 01.2026
Transportation / Receiving / Packaging / Ops Supervisor
DHL 3M Meguiar’s Hormel
06.2021 - 11.2024
Production Manager (Machining)
Hino Motors Manufacturing
01.2018 - 06.2021
Project Manager
AT&T
02.2015 - 12.2018
Mobility Configuration Specialist / Supervisor
AT&T
03.2014 - 02.2015
Training Mgr.
FTS Unitek
07.2012 - 03.2014
Warehouse Manager
Phillips Emergency Lighting
10.2009 - 06.2012
Operations Manager
AT&T
01.2003 - 10.2009
Associates of Science - Computer Networking
Technical Institute
High School Diploma - undefined
Kingsbury High School
Bachelor of Science - Business Management
University of Phoenix