Robert Eby
Director Of Operations
Blue Ash,OH
Summary
Forward-thinking Director of Operations with extensive knowledge of lean manufacturing. Known for success in production industries and leading versatile employees to complete challenging tasks. Dedicated to efficient conflict resolution and excellent customer services.
Overview
11
11
years of professional experience
17
17
years of post-secondary education
Work History
Operations Leader
Operations Leader
Carmax Auto Superstore Inc
Cincinnati , OH
06.2009
Director of Operations
Tufco Flooring LLC
Hebron , KY
07.2019 - Current
- Defined, implemented and revised operational policies and guidelines.
- Oversaw day-to-day production activities in accordance with business objectives.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Set team and individual KPIs and provided regular, actionable feedback.
- Provided documentation of processes to comply with regulations and company policies.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Achieved team goals through formalized training plans, coaching and performance management.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed 55 team members across 6 departments, resulting in approximate 20% YOY increase in annual revenue.
Operations Manager- Heavy Collision
TNT Services
Cincinnati , OH
04.2018 - 07.2019
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Devised processes to boost long-term business success and increase profit levels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Developed strong relations and partnerships with heavy equipment vendors and insurance companies to facilitate productive business dealings.
Sr Operations Manager
Carmax Auto Superstore Inc
Cincinnati , OH
02.2016 - 12.2017
- Decreased man hours 35% by improving flow of parts, processes and reducing number of critical moves.
- Procured contracting arrangements with sub-contractors and service providers.
- Provided leadership for continual management and employee training initiatives.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Allocated resources to planned programs according to business objectives.
- Prepared documents for internal and external audits.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Established project schedules and monitored tasks to meet milestones during each phase.
Operations Leader
Carmax Auto SuperStore Inc
Cincinnati , OH
06.2009 - 02.2015
- Monitored supply chain and managed logistics functions for company.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
- Motivated and trained employees to maximize team productivity.
- Conducted root cause analysis in deficient areas to identify and resolve central issues.
- Managed all aspects of administrative and personnel needs of ground supply operations.
- Oversaw teams planning, implementing and realigning field and base operational strategies.
Education
Bachelor of Science - Construction Management
Ohio State University
Columbus, OH 08.2008 - Current
Level 240 Fire Fighter And EMT - Fire Science
Butler Technology And Career Development Schools
Hamilton, OH 08.2007 - 05.2008
High School Diploma -
Lakota West High School
West Chester, OH 08.2005 - 08.2008
Skills
Performance Optimization
undefinedAccomplishments
Lean Six Sigma Black Belt
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Director of Operations
Tufco Flooring LLC
07.2019 - Current
Operations Manager- Heavy Collision
TNT Services
04.2018 - 07.2019
Sr Operations Manager
Carmax Auto Superstore Inc
02.2016 - 12.2017
Operations Leader
Carmax Auto Superstore Inc
06.2009
Operations Leader
Carmax Auto SuperStore Inc
06.2009 - 02.2015
Bachelor of Science - Construction Management
Ohio State University
08.2008 - Current
Level 240 Fire Fighter And EMT - Fire Science
Butler Technology And Career Development Schools
08.2007 - 05.2008
High School Diploma -
Lakota West High School
08.2005 - 08.2008
Operations Leader
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