Robert Engelen
Bend,OR
Summary
Experienced store manager with strengths in operations oversight, team leadership, and inventory control. Proven ability to improve workflow, train staff, and deliver strong customer service in a fast-paced environment.
Overview
22
22
years of professional experience
Work History
Store Manager
Les Schwab Tires
Bend, Or
09.2004 - Current
- Managed daily tire service operations at Les Schwab Tires store.
- Supervised brake, alignment, and tire installation work.
- Trained technicians on shop safety and service procedures.
- Handled customer concerns and resolved service issues.
- Created weekly work schedules for store personnel.
- Scheduled staff assignments and shop workflow.
- Recruited, trained and supervised new employees.
- Supported sales floor with product knowledge and customer guidance.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Tracked inventory levels to ensure availability of products and physical inventory counts to minimize loss.
- Coordinated inventory counts and replenishment for tires and parts.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Prepared monthly reports on sales figures, expenses, and profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Developed strategies to maximize sales and profitability.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Organized promotional events to increase product awareness.
- Performed regular price checks to ensure competitive pricing.
- Mitigated business risks by working closely with staff members and assessing performance.
- Delegated work to staff, by setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Mitigated business risks by working closely with staff members and assessing performance.
Education
High School Diploma -
Tonasket High School
Tonasket, WA06-2000
Skills
- Inventory management
- Store operations
- Retail operations
- Operations oversight
- Supply chain management
- Budget administration
- Budget development
- Cash reconciliation
- Payroll management
- Customer service
- Team leadership
- Employee training
- Staff development
- Team motivation
- Decision making
- Goals and performance
- Leading staff meetings
- Advertising and marketing
- Retention strategies
- Operational efficiency
- Problem solving
- Conflict resolution
- Integrity and honesty
Timeline
Store Manager
Les Schwab Tires
09.2004 - Current
High School Diploma -
Tonasket High School