Robert English
Elgin,TX
Summary
Dedicated and industrious professional committed to achieving accurate and efficient task completion. Proactive approach to challenges and an unwavering work ethic consistently drive results in fast-paced environments. Exceptional time management and prioritization skills ensure optimal productivity, even under pressure. Advanced computer proficiency, combined with meticulous organization and a keen eye for detail, enhances overall effectiveness in delivering high-quality outcomes.
Overview
18
18
years of professional experience
Work History
General Manager
Smith Dairy Queen
Bastrop, TX
01.2023 - Current
- Analyzed challenges at underperforming location and executed targeted improvements, resulting in $322,000 increase in sales year to date.
- Maintained strategies to enhance employee and customer satisfaction.
- Conducted regular inventory checks to ensure accurate cost of goods sold (COGS) calculations.
- Efficiently scheduled and received food and beverage deliveries twice weekly based on projected sales volume.
- Maintained nearly perfect standards of cleanliness, organization, and food safety, which earned us our locations first red spoon (Pride Award).
Logistics Specialist
Amazon | Last Mile Transportation LLC
Austin
01.2021 - 01.2023
- Successfully operated 3-ton vans to transport products to an average of 180 customers per day, maintaining a flawless record of 0 incidents.
- Efficiently transported an average of 300 packages daily to both business and residential locations, ensuring timely deliveries within set time limits.
- Utilized comprehensive knowledge of the surrounding area to navigate routes and optimize delivery efficiency.
- Demonstrated exceptional communication skills to provide excellent customer service and address any inquiries or concerns during deliveries.
- Mentored and trained up to 30 new employees, effectively educating them on company policies, procedures, and safe driving practices.
- Recognized as 'Front Runner' for outstanding performance as a driver in September 2022.
- Consistently achieved a 'Fantastic' rating on weekly personal driver scorecards, which evaluated performance, customer feedback, and driving safety.
Logistics Specialist
Instacart | Maplebear LLC
Austin
01.2019 - 01.2021
- Successfully utilized personal vehicle to procure and distribute products to both corporate and residential clients, maintaining an impeccable track record of zero incidents.
- Employed strong communication skills to engage with customers, guaranteeing their complete satisfaction throughout the entire process.
- Punctually delivered perishable items, alcohol, and various merchandise, consistently upholding a professional demeanor and garnering a consistent 5-star rating.
- Demonstrated strict adherence to company policies, procedures, and state laws at all times.
Operations Manager
Pacesetter Personnel Services
Houston, Austin
01.2015 - 01.2019
- Successfully led a team of 7 dispatchers and 3 transportation drivers, efficiently coordinating the daily dispatching of hundreds of temporary workers.
- Maintained regular communication with operation associates, sales representatives, and customers to ensure smooth operations and customer satisfaction.
- Oversaw and approved weekly payroll timesheets for accurate and timely compensation.
- Collaborated with the General Manager and Event Manager to devise effective advertising strategies, implement temp-worker incentives, and enhance recruitment efforts.
- Provided exceptional customer service, facilitating the deployment of temporary workers to million dollar construction projects.
General Manager
Taco Cabana
College Station, TX
01.2014 - 01.2015
- Successfully supervised and coordinated store operations, leading a team of over 20 associates.
- Effectively managed staff schedules and delegated daily tasks to optimize productivity.
- Implemented cost-control measures to maximize profits by monitoring food, beverage, and labor expenses on a daily basis.
- Proactively addressed and resolved issues or concerns to the satisfaction of all parties involved.
- Assigned and supervised employees to ensure adherence to food safety protocols and quality control standards.
- Developed sales forecasts and schedules aligned with productivity targets.
- Conducted comprehensive restaurant walk-throughs to assess service quality and timeliness.
- Maintained consistently high standards of cleanliness, organization, and sanitation in food and beverage storage areas to ensure product quality.
General Manager
Smith Dairy Queen
Rockdale | Bryan, TX
01.2008 - 01.2014
- Successfully revitalized two underperforming locations resulting in a notable 30% increase in sales.
- Implemented strategies to enhance employee and customer satisfaction, leading to four consecutive years of continuous sales growth.
- Implemented and enforced rigorous safety protocols to promote accident-free operations, including proper handling of food, chemicals, and machinery.
- Conducted regular inventory checks to ensure accurate cost of goods sold (COGS) calculations.
- Efficiently scheduled and received food and beverage deliveries twice weekly based on projected sales volume.
- Maintained impeccable standards of cleanliness, organization, and sanitation for food and beverage products to ensure optimal quality.
Education
High School Diploma -
Bryan High School
Bryan, TX01.2004
Skills
- Organization Skills
- Problem resolution
- Administrative skills
- Leadership and team building
- Operations management
- Training and coaching
- Inventory control
- P&L management
- Schedule management
- Labor cost controls
- Proficient in Microsoft Word, Windows, Par OPS, Brinks, POSI Touch
- Team player
Accomplishments
- Supervised team of 30 staff members.
- Increased sales annually with double digits
- Received prestigious Pride Award in 2024
- Achieved high employee retention by maintaining core staff over three years
- Achieved perfect health score 3 years in a row
LANGUAGES
English
Timeline
General Manager
Smith Dairy Queen
01.2023 - Current
Logistics Specialist
Amazon | Last Mile Transportation LLC
01.2021 - 01.2023
Logistics Specialist
Instacart | Maplebear LLC
01.2019 - 01.2021
Operations Manager
Pacesetter Personnel Services
01.2015 - 01.2019
General Manager
Taco Cabana
01.2014 - 01.2015
General Manager
Smith Dairy Queen
01.2008 - 01.2014
High School Diploma -
Bryan High School