Robert Enriquez
El Paso,TX
Summary
Dynamic leader with extensive experience at Hospice El Paso, excelling in strategic planning and operational efficiency. Proven track record in vendor negotiation and community outreach, driving significant improvements in service delivery. Adept at fostering team collaboration and enhancing financial performance, cultivating a culture of excellence and accountability.
Overview
16
16
years of professional experience
Work History
Senior Director
Hospice of El Paso
El Paso, Texas
10.2025 - Current
- Oversaw daily operations, ensuring compliance with healthcare regulations to maintain high standards of patient care.
- Developed and implemented operational policies for patient care services.
- Managed vendor relationships and negotiated contracts, optimizing service provisions to meet operational needs.
- Led strategic planning initiatives to enhance hospice program offerings and outreach efforts.
- Collaborated with clinical teams to enhance service delivery and efficiency.
- Provided strategic direction to cross-functional teams to ensure successful execution of projects.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Ensured compliance with relevant laws and regulations pertaining to safety practices in the workplace.
Senior Director of Operations
Hospice El Paso
El Paso, Texas
10.2024 - 10.2025
- Led strategic planning and execution to enhance profitability and company growth.
- Oversaw budgetary and financial activities and implemented strategies to grow business and profits.
- Directed staff recruitment and development to ensure quality care delivery.
- Developed and executed strategies for talent acquisition, development, and retention.
- Fostered a culture of excellence, accountability, and continuous improvement.
- Evaluated operational effectiveness and identified areas for improvement.
- Established policies, procedures, and protocols to improve operational efficiency.
- Spearheaded overhaul of underperforming departments to reduce stagnation and increase productivity.
- Cultivated relationships with donors and stakeholders to support funding efforts.
- Built strategic business partnerships by cultivating relationships with employees and experts.
- Negotiated contracts with vendors, suppliers, and partners.
- Fostered community outreach programs to promote hospice awareness and education.
- Guided corporate social responsibility initiatives, enhancing company reputation and impact.
- Fostered a culture of excellence, accountability, and continuous improvement.
- Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
Director of Facilities Operations
Hospice El Paso
El Paso, Texas
08.2023 - 10.2024
- Managed facility operations and maintenance for patient care environments.
- Oversaw the installation, repair and maintenance of building systems such as HVAC, electrical, plumbing, carpentry and other equipment.
- Coordinated safety inspections to maintain compliance with health regulations and enhance facility safety.
- Ensured compliance with safety regulations in all areas of the facility.
- Developed emergency response plans for various facility situations.
- Trained staff on facility policies and best practices for safety.
- Managed vendor relationships to ensure timely service delivery and quality supplies.
- Monitored inventory levels of equipment and supplies to prevent shortages and ensure operational readiness.
- Conducted regular inspections of building interiors and exteriors to identify potential safety hazards or maintenance issues requiring attention.
Facility Operations Manager
Hospice of El Paso
11.2022 - 08.2023
- Managed budgeting processes related to facilities operations including labor costs.
- Ensured adherence to health regulations in facility operations.
- Identified and implemented cost-saving strategies to enhance continuous improvement initiatives.
- Collaborated with vendors for service contracts and procurement needs.
- Negotiated vendor contracts to align services with organizational needs and budget constraints.
- Implemented inventory management practices for supplies and equipment.
- Developed operational performance reports for senior management review to inform strategic decision-making.
Transportation Officer
mvm inc.
09.2021 - 11.2022
- Coordinated travel arrangements with government agencies and clients to ensure timely and efficient transport.
- Completed and verified travel documentation for all responsible parties, facilitating smooth travel processes.
- Maintained transportation logs and required documents to ensure compliance and accountability.
- Clarified transport work order requirements with logistics office to ensure smooth operations.
- Reviewed all files and provided an orientation to the customer in order to ensure an orderly transport.
General Manager
JCPenney
02.2021 - 07.2021
- Manage staff of 3 assistant managers, 7 supervisors and 100 team associates in a $15,000,000 volume store.
- Revamped systems, processes, training programs, and personnel, turning around underperforming store.
- Oversaw all scheduling of resources to achieve expense / profit targets and effectively deliver exceptional service.
- Oversaw all payroll and human resource functions. Ensured all company policies, standards and procedures were maintained and followed in a consistent manner.
- Coached team members on customer interaction strategies, enhancing customer loyalty and driving sales profit.
- Fostered and promoted climate of accountability by working closely with leadership team.
- Evaluated employee performance and helped assistant managers and supervisors establish improvement plans.
- Oversaw the planning and coordination of all store training programs for team members.
- Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.
- Drove shrink results through compliance with all guidelines involving safety, loss prevention, and cash-handling procedures.
- Reviewed targeted sales and expense tools to identify and prioritize key areas for revenue growth.
- Provided team members with appropriate information to increase overall team performance.
- Approached customers in order to determine their needs and listen to their concerns regarding customer service, pricing, and merchandise.
Operations Manager
JCPenney
04.2016 - 01.2021
- Directly oversaw enterprise fulfillment and all Omni channel initiatives.
- Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements.
- Increased revenue and reduced risk by enforcing company policies and improving operations.
- Managed and assigned daily projects to a team of 7 supervisors and over 200 team associates.
- Managed back-office procedures, including hiring and employment processes, to enhance workforce effectiveness.
- Monitored and adjusted staff schedules based on business requirements.
- Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies.
- Oversaw shipping, receiving, pricing, and stockroom processes to ensure seamless inventory management.
HUMAN RESOURCES MANAGER
JCPenney
05.2014 - 04.2016
- Conducted new employee orientations and managed onboarding for all new personnel.
- Optimized staffing strategies to effectively reach targeted candidates with applicants from diverse backgrounds.
- Facilitated succession planning to promote internal talent effectively and fill key vacancies.
- Delivered timely HR processes with sound decisions based on collaboration with department leaders and company policies.
- Enhanced employee morale and retention through implementation of regular appreciation events.
- Coordinated communication across hierarchy and with employees to address grievances and foster a harmonious work environment.
- Maintained and updated complete records for all personnel, including attendance, performance, and timesheets.
Sales Manager
JCPenney
El Paso, Texas
02.2010 - 04.2014
- Executed strategic sales plans that successfully expanded customer base and generated revenue growth.
- Led sales team to achieve monthly targets and improve customer satisfaction.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Conducted performance evaluations to identify training needs and promote employee growth.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Coordinated visual merchandising efforts to enhance store presentation, increasing customer engagement and driving sales.
- Resolved customer issues with knowledgeable and friendly service, promoting high satisfaction and fostering repeat business.
Education
MBA - Health Administration / Business Administration
University of Phoenix
Tempe, AZ12-2027
Bachelor of Arts - Education
University of Texas At El Paso
El Paso, TX05-2005
Associate of Arts -
El Paso Community College
El Paso, TX05-2003
Skills
- Strategic planning
- Business development
- Financial leadership
- Operational oversight
- Operational efficiency
- Vendor negotiation
- Process improvements
- Team leadership
- Staff management
- Ethical leadership
- Community outreach
- Human resources management
- Corporate leadership
- Data-driven decision making
Timeline
Senior Director
Hospice of El Paso
10.2025 - Current
Senior Director of Operations
Hospice El Paso
10.2024 - 10.2025
Director of Facilities Operations
Hospice El Paso
08.2023 - 10.2024
Facility Operations Manager
Hospice of El Paso
11.2022 - 08.2023
Transportation Officer
mvm inc.
09.2021 - 11.2022
General Manager
JCPenney
02.2021 - 07.2021
Operations Manager
JCPenney
04.2016 - 01.2021
HUMAN RESOURCES MANAGER
JCPenney
05.2014 - 04.2016
Sales Manager
JCPenney
02.2010 - 04.2014
MBA - Health Administration / Business Administration
University of Phoenix
Bachelor of Arts - Education
University of Texas At El Paso
Associate of Arts -
El Paso Community College