Enterprising Branch Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
15
15
years of professional experience
Work History
Branch Manager
PeopleReady
Buffalo,, New York
04.2020 - Current
Maintained friendly and professional customer interactions.
Assessed employee performance and developed improvement plans.
Met deadlines by proactively managing individual and team tasks and streamlining processes.
Engaged employees in business processes with positive motivational techniques.
Gathered and reviewed customer feedback to improve operations during Covid Epidemic.
Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
Market Recruiter
Peopelready / Labor Ready
Buffalo, New York
05.2016 - 03.2020
Evaluated strengths and weaknesses of candidates through effective screening processes.
Operated and maintained applicant tracking and candidate management systems with new hire average rate of 332 month.
Managed recruiting for 18 million dollar market serving 8 offices.
Worked on special hiring events such as 'Watkins Glen Auto Races", GA Gulf Tournament and other National recognized events.
Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
Advised, coached and counseled managers and staff with weekly reports highlighting candidates process
Conducted recruiting events to grow passive talent pipeline to prepare for future hiring needs.
Assistant Branch Manager, Operations
Labor Ready Staffing
Buffalo, New Ypork
10.2012 - 04.2016
Implemented process improvements to increase productivity.
Coached and developed branch staff by offering constructive feedback training opportunities.
Trained and developed new team members in alignment with branch service standards and objectives.
Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
Reviewed operations reports to understand numbers and trends
Staffing Specialist
Labor Ready Staffing
Buffalo, New York
05.2007 - 02.2012
Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
Developed guidelines, questionnaires and processes for assessing, interviewing and onboarding phases.
Created qualification guidelines and requirements for individual positions to identify and measure appropriate candidates against established criteria.
Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals