Robert Estes
Summary
Seasoned professional with over 4 decades of experience, notably with the New York City Dept of Corrections and the Military excelling in customer service and problem-solving. Adept at multitasking and critical thinking, During my Managerial and Supervisory positions I have a proven track record of enhancing team collaboration and achieving a safe, controlled and comfortable environment for Managers as well as staff members and the ability to communicate and adapted to any given situation. Detail-oriented professional Highly organized
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
47
47
years of professional experience
1
1
Certification
Work History
Manager
Guardcorps Security & Investigations Services, LLC
11.2024 - Current
- Mentored and trained new employees on company policies and procedures
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Monitored team productivity and performance to support goals
- Coached and motivated team, driving sales and delivering exceptional customer service
- Fostered positive relationships with clients through proactive communication tactics
Proprietor
Hamathite Group LLC
03.2017 - Current
- Mentored and trained new employees on company policies and procedures
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles
- Coached and motivated team, driving sales and delivering exceptional customer service
- Developed personal growth opportunities, empowering employees to produce results and meet goals
Supervisor
Proteus Investigations Inc
02.2000 - 01.2022
- Trained new employees in company policies, procedures and work ethics
- Supervised and coordinated activities of staff to ensure compliance with established policies, procedures, and standards
- Delegated tasks to team members according to individual strengths
- Supervised Stores: Zara, Louis Vuitton, Burberry, Guess, Billionaire Boys Club, The Bape Store: Supreme, Forever 21 Time Square, etc
Correction Officer
New York City Dept of Corrections
09.1986 - 11.1996
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Respond quickly to meet customer needs and resolve problems
- Participated in ongoing training to enhance own job skills and knowledge
- Managed and coordinated multiple projects while ensuring timely completion
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
Army National Guard
Army
03.1980 - 11.1981
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
Military
Army
11.1977 - 03.1978
- Provided customer service assistance to guests visiting the facility; answered questions regarding services offered at the location
- Responded immediately to any emergencies that occurred on site; took appropriate actions depending on the situation
- Assessed potential threats to the facility, identified weaknesses in security measures, and developed strategies for improvement
- Performed general maintenance and repair
- Participated in ongoing training to enhance own job skills and knowledge
Education
High School Diploma -
Texas Education
10.1980
Skills
- Teamwork and collaboration
- Customer service
- Friendly, positive attitude
- Multitasking
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Dependable and responsible
- Flexible and adaptable
- Calm under pressure
- Customer relations
- Task prioritization
- Decision-making
- Critical thinking
- Team leadership
- Time management
Certification
- Watch Guard & Patrol License
- Security Guard License
- State Of New Hampshire Pistol /Revolver License
- Food Venders License
Timeline
Manager
Guardcorps Security & Investigations Services, LLC
11.2024 - Current
Proprietor
Hamathite Group LLC
03.2017 - Current
Supervisor
Proteus Investigations Inc
02.2000 - 01.2022
Correction Officer
New York City Dept of Corrections
09.1986 - 11.1996
Army National Guard
Army
03.1980 - 11.1981
Military
Army
11.1977 - 03.1978
- Watch Guard & Patrol License
- Security Guard License
- State Of New Hampshire Pistol /Revolver License
- Food Venders License
High School Diploma -
Texas Education
Similar Profiles
Margaret KaylMargaret Kayl
Owner at MRK Investigations, Security, & Legal Services,LLCOwner at MRK Investigations, Security, & Legal Services,LLC
Antoine PenningtonAntoine Pennington
Armed Security Guard at Lawdog Security & Investigations Chicago Security ServicesArmed Security Guard at Lawdog Security & Investigations Chicago Security Services
David W. BurdickDavid W. Burdick
Security Officer at American Security and Investigations, LLCSecurity Officer at American Security and Investigations, LLC