Robert Everett
Raleigh,NC
Summary
Dynamic General Manager with a proven track record at Sitti Authentic Lebanese, excelling in vendor negotiation and team leadership. Achieved significant cost reductions while enhancing operational strategies and staff training programs. Committed to delivering exceptional customer experiences and driving business growth through effective budgeting and financial analysis.
Overview
13
13
years of professional experience
1
1
Certification
Work History
General Manager
Sitti Authentic Lebanase
Raleigh, NC
03.2025 - 08.2025
- Led daily operations to ensure smooth restaurant functioning.
- Managed staff scheduling to optimize workforce efficiency.
- Oversaw inventory management to maintain stock levels.
- Implemented training programs for employee development and retention.
- Facilitated communication between departments for improved collaboration and service delivery.
- Ensured compliance with health and safety regulations in all areas of the restaurant.
- Analyzed customer feedback to identify areas for service enhancement and menu innovation.
General Manager
Uncle Julio's: Mexican Restaurants
Durham, NC
07.2024 - 01.2025
- Reduced liquor and inventory costs through effective negotiation and vendor management.
- Directed all restaurant and bar operations, ensuring efficient inventory fulfillment.
- Managed vendor contracts for food and beverage agreements with a focus on cost reduction.
- Implemented standard operating procedures (SOPs) to enhance operational consistency.
- Mentored high-performing teams to execute cross-functional tasks and deliver exceptional service.
- Led daily operations to maintain seamless restaurant functionality.
- Optimized staff scheduling for improved workforce efficiency.
- Coordinated marketing initiatives to boost brand visibility and customer engagement.
Director of Operations
Kanki
Raleigh/Durham
02.2022 - 06.2024
- Responsible for achieving all company objectives.
- Supervised all locations, ensuring each restaurant is reaching the goals set by the executive team.
- Focused on proper training for management and hourly employees to improve the guest experience.
- Analyzed the financial status of each restaurant against previous years' sales, budget, and current trends.
- Led cross-functional teams to enhance communication and collaboration with all units.
- Oversaw inventory management to ensure adequate supplies and minimize shortages.
- Developed and implemented operational strategies to optimize resource allocation.
Bar and Service Manager
Firebird's Woodfire Grill
Raleigh, NC
08.2016 - 02.2022
- Executed standard day-to-day restaurant operations, overseeing inventory and cash management, negotiating food and liquor costs with vendors, and monitoring overall revenue to secure optimal daily functions.
- Navigated complex Alcohol Bureau Control (ABC) guidelines to negotiate pricing for wine and spirits, communicated with vendors to obtain lower costs and reduce overall company expenses.
- Designated to oversee accounting services, strictly monitoring profit and loss (P&L), invoicing, purchasing, and declining monthly balances to determine purchasing decisions that upheld the financial well-being of the company.
- Increased consumer appeal to new products and menu items.
- Supervised front-of-house operations to ensure excellent guest experiences.
- Trained and developed staff on service standards and menu knowledge.
General Manager
Chuy's Tex-Mex: Mexican Grill
Miami, FL
11.2012 - 07.2016
- Reduced liquor and inventory costs through effective negotiation and vendor management.
- Implemented training programs for employee development and retention.
- Facilitated communication between departments for improved collaboration and service delivery.
- Analyzed customer feedback to identify areas for service enhancement and menu innovation.
- Directed all restaurant and bar operations, ensuring efficient inventory fulfillment.
- Managed vendor contracts for food and beverage agreements to optimize expenditures.
Education
BACHELOR'S DEGREE -
UNIVERSITY OF ILLINOIS URBANA-CHAMPAIGN
05.1986
Skills
- Budgeting and financial analysis
- Inventory management
- Vendor negotiation
- Staff training and development
- Operational strategies
- Standard operating procedures (SOPs)
- Customer relationship management
- Team leadership
- Business intelligence
- Profit and loss (P&L) management
- Microsoft Office Suite
- Recruitment and hiring
- Policy and process setting
- Point of sale (POS) systems
- Leadership skills
- Variance analysis
Websites
Certification
Illinois Certified Residential Appraiser, 08/1982-05/1986
Work Philosophies
- I believe in perfection in my job performance.
- I believe work should be fair, firm and fun for my employees.
- The customer is not a nuisance, they are the reason we are here.
Hobbies and Interests
- Aviation
- World War II History
- Swimming
- Fitness
- Volunteering
- Church
- Reading
Quotes
- The secret to getting ahead in life, is to get started.
- The two most important days of your life are the day you were born, and the day you find out why. -Mark Twain
Professional References
- Drew Lofaro, Director of Operations Sittti/Empire Eats Corp (919) 771-4334
- Tom Mukoyama, Vice President of Operations-Kanki, +1 (919)-274-1010
- Chris Hargrove, General Management: Firebirds, +1(919)323-6345
- Paul A Botts, Owner|Director-Eagle Appraisal, +1 (623) 523-3985
Timeline
General Manager
Sitti Authentic Lebanase
03.2025 - 08.2025
General Manager
Uncle Julio's: Mexican Restaurants
07.2024 - 01.2025
Director of Operations
Kanki
02.2022 - 06.2024
Bar and Service Manager
Firebird's Woodfire Grill
08.2016 - 02.2022
General Manager
Chuy's Tex-Mex: Mexican Grill
11.2012 - 07.2016
BACHELOR'S DEGREE -
UNIVERSITY OF ILLINOIS URBANA-CHAMPAIGN
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