Robert Fortenberry

Work History

Assistant Store Manager

Dollar General

08.2022 - Current

Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
Rotated merchandise and displays to feature new products and promotions.
Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Freezer Selector

ADUSA Distribution, LLC

06.2021 - 02.2022

Exceeded daily performance metrics by consistently meeting or surpassing established picking goals and standards.
Wrapped pallets in shrink wrap prior to loading.
Improved order accuracy by diligently reviewing and verifying each picked item against the pick list.
Increased productivity by quickly locating and picking items using a handheld scanner for barcode verification.
Loaded shipments onto trucks with care, ensuring timely deliveries while minimizing damage to products during transit.
Contributed to a positive team atmosphere by maintaining a professional attitude and offering assistance to coworkers when needed.
Maintained inventory integrity by promptly reporting any discrepancies or damaged goods found during the picking process.
Collaborated with team members to maintain a clean and organized work environment, ensuring optimal efficiency and safety.
Safely and securely loaded items to prevent damage during transport.
Pulled orders quickly to maintain demanding productivity goals.

Volunteer

Orangeburg City Animal Shelter

03.2019 - Current

Helping neglected/abandoned animals find forever homes by volunteering at Orangeburg City Animal Shelter.
Assiste in the successful adoption of animals by maintaining clean and inviting living spaces for potential adopters to visit.
Assiste with adoption process by providing information about animals to potential adopters.
Provided excellent customer service to visitors, promptly answering questions to enhance satisfaction.

Front Desk Manager

Red Roof Inn

06.2019 - 03.2020

Executes pre-registration and registration responsibilities for incoming guests
Maintained efficient guest check-in/check-out processes while monitoring and updating room status
Consistently ensured exceptional customer satisfaction levels were maintained
Ensured all guests were warmly welcomed and attended to with professionalism
Managed and resolved guest issues throughout their stay
Demonstrated exceptional customer service skills in day to day responsibilities.
Maintained accurate guest records, safeguarding sensitive personal information in compliance with privacy regulations.
Collected room deposits, fees, and payments.

Shift Manager/Key Holder

ALDI

11.2017 - 03.2019

Successfully managed various responsibilities in high-pressure setting as Aldi shift manager
Processed customer orders and collected payments
Handled inventory management responsibilities such as ordering and stocking
Exercised composure under pressure and in escalated customer service scenarios.
Oversaw daily operations of the store, ensuring smooth workflow and timely completion of tasks.
Complied with established company rules and regulations.

Assistant General Manager

Hampton Inn & Suites by Hilton

10.2013 - 08.2016

Managed various aspects of Hampton Inn & Suites' daily operations as Assistant General Manager
Ensured guest satisfaction throughout their stay.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Efficiently delegated responsibilities to the appropriate staff members in order to oversee both housekeeping and front desk operations.
Scheduled and coordinated weekly shifts for front desk personnel
Ensured hotel consistently met brand standards.
Conducted regular inspections of facilities to identify areas in need of maintenance or improvement.
Analyzed and evaluated business data to identify opportunities for improvement.
Ensured compliance with local regulations and industry best practices regarding health, safety, and accessibility standards.
Fostered a welcoming atmosphere for guests by cultivating a culture of exceptional service among staff members.
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.

Assistant Sales Manager

Old Orchard Farm LLC

02.2009 - 11.2013

Handled the facilitation and reporting of incoming offers on listed horses for sale
Created legally binding contracts for successful buyer-seller transactions
Managed all financial transactions related to sales, ensuring prompt payment processing and proper fund allocation.
Cultivated ongoing connections with previous clients and secured new prospects for future sales.
Created weekly newsletter featuring available horses for sale and distributed to mailing list.
Successfully managed and maintained the organization's website.

Pharmacy Technician

Bilo

01.2008 - 02.2009

Contributed to various aspects of the pharmacy under the guidance of the pharmacist
Helped individuals with the process of prescription fulfillment
Efficiently handled payment collection and cash register operations.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Maintained accurate inventory levels for efficient pharmacy operations and cost control.
Communicated directly with doctors offices via telephone, fax and email.
Reviewed and verified customer information and insurance provider information.
Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.

Summary

Overview

Work History

Assistant Store Manager

Freezer Selector

Volunteer

Front Desk Manager

Shift Manager/Key Holder

Assistant General Manager

Assistant Sales Manager

Pharmacy Technician

Education

High School Diploma -

Skills

Certification

Timeline

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