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Robert Frazier
Team Lead
Athens,AL
Work Preference
Summary
Dynamic team leader with proven strengths in operational efficiency and employee training. Adept at enhancing workflows and driving process improvements to elevate team performance and customer satisfaction.
Overview
20
20
years of professional experience
2
2
Languages
Work History
Team Lead
Mazda Toyota Manufactering
Madison, AL
11.2024 - Current
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Led daily team operations to ensure efficient production workflows.
- Trained new team members on safety protocols and operational procedures.
- Trained new staff in relevant processes and procedures.
- Coordinated shift schedules to maintain adequate staffing levels.
- Monitored equipment performance and reported maintenance issues promptly.
- Identified opportunities for process improvements, implementing changes when required.
- Ensured compliance with company policies and procedures throughout the team.
Team Member
Mazda Toyota Manufactering
Madison, AL
11.2022 - 11.2024
- Collaborated with team members to maintain workflow and communication.
- Trained new team members using approved training materials and information.
- Assisted in training new team members on operational procedures.
- Maintained clean work areas to uphold safety regulations.
- Conducted inspections to ensure product quality and compliance.
- Demonstrated strong work ethic by consistently putting in effort to complete tasks and learn required tasks quickly to maximize performance.
- Rotated through a series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Upheld high standards of productivity and quality in operations.
Associate Manager
Cracker Barrell Old Country Store
Huntsville, Alabama
08.2020 - 11.2022
- Managed daily operations to ensure smooth restaurant functionality.
- Oversaw staff scheduling to optimize workforce efficiency during peak hours.
- Managed daily workflow of team members to meet organizational goals.
- Evaluated performance of team members and provided consistent coaching to improve skills.
- Conducted regular performance reviews with direct reports.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Coordinated inventory management and stock replenishment processes.
- Analyzed financial data to identify trends and areas for improvement.
- Ensured compliance with health and safety regulations in food service.
- Collaborated with kitchen staff to maintain quality food preparation standards.
- Addressed customer inquiries and resolved complaints effectively.
- Monitored customer complaints and provided timely solutions to improve customer experience.
- Resolved conflicts between employees or customers in a professional manner.
Employee Training Coordinator
Cracker Barrell Old Country Store
Huntsville, Alabama
09.2018 - 08.2020
- Coordinated training sessions to improve employee skills and elevate service quality.
- Facilitated onboarding programs to ensure smooth integration of new team members.
- Developed training materials for new employees at a hospitality and retail establishment.
- Evaluated training effectiveness through feedback and adjusted programs as needed.
- Collaborated with management to identify training needs across departments.
- Implemented continuous learning initiatives to increase employee engagement and support professional growth.
- Maintained records of employee training progress and certifications for compliance purposes.
- Supported staff development by providing coaching and mentoring during training sessions.
- Conducted new employee orientation to introduce employees to policies, culture and objectives.
- Ensured compliance with applicable laws such as Equal Employment Opportunity regulations.
- Improved performance at organizational, departmental and individual levels through continuous training program improvements and timely delivery.
- Collaborated with department managers to identify specific needs within their teams that could be addressed through customized training.
- Evaluated existing training programs and proposed necessary revisions to enhance effectiveness.
- Provided feedback on employee progress during training sessions.
- Developed and coordinated a variety of training classes for employees.
- Organized, scheduled and tracked employee training sessions.
- Tracked and organized training calendars to keep participants informed of upcoming sessions. to inform participants of upcoming training session topics and dates.
- Mentored and onboarded new staff members to establish top client satisfaction.
- Conducted team-building activities to strengthen workplace collaboration and boost morale. to enhance workplace collaboration and morale.
Server/Cook
Cracker Barrel Old County Store
Athens, AL
04.2016 - 09.2018
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Trained and supervised cooking staff to expertly meet daily needs.
Team Leader
Technicolor
Huntsville, Alabama
06.2006 - 01.2017
- Coordinated workflow among departments to ensure timely project completion.
- Delegated daily tasks to team members, enhancing group productivity.
- Delegated work to staff, setting priorities and goals.
- Monitored daily operations, ensuring adherence to quality standards.
- Reviewed completed work to verify consistency, quality, and conformance.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Collaborated with other departments to ensure alignment of goals across teams.
- Facilitated task distribution among staff, improving workflow efficiency, setting priorities and goals.
Education
High School Diploma -
LaGrange Highschool
La Grange, TX05-1992
Skills
- Team leadership
- Employee training
- Conflict resolution
- Operational efficiency
- Process improvement
- Schedule coordination
- Customer service
Languages
English
Native language
American Sign Language
Intermediate (B1)
B1
Timeline
Team Lead
Mazda Toyota Manufactering
11.2024 - Current
Team Member
Mazda Toyota Manufactering
11.2022 - 11.2024
Associate Manager
Cracker Barrell Old Country Store
08.2020 - 11.2022
Employee Training Coordinator
Cracker Barrell Old Country Store
09.2018 - 08.2020
Server/Cook
Cracker Barrel Old County Store
04.2016 - 09.2018
Team Leader
Technicolor
06.2006 - 01.2017
High School Diploma -
LaGrange Highschool