Robert Fredrick
Milwaukee,WI
Summary
Enthusiastic Sales professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
21
21
years of professional experience
Work History
Sales Representative
Exacta Graphics, Inc.
10.2019 - Current
- 2023 Managed 87 Accounts worth 1.7 million in sales
- Top 37 Annual sales of > $5,000 Annually
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Utilized CRM software to manage customer accounts and track performance metrics.
Operations Manager
School And Sport Pics
01.2003 - 10.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
Education
High School Diploma -
Mukwonago High School
Mukwonago, WISkills
- Relationship Building
- Sales team training
- Staff Manage
- Staff Management
- Goals and performance
- Client Relationship Management
- Solution selling
- B to B sales
- Time Management
Timeline
Sales Representative
Exacta Graphics, Inc.
10.2019 - Current
Operations Manager
School And Sport Pics
01.2003 - 10.2019
High School Diploma -
Mukwonago High School
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