Robert Freeman

• Classified position as permanent
• Series 1802 Compliance Inspection and support
• Series: 0080 Security Administration
• Pay Plan: SV 1802 Service:: Excepted
• Job title; TSO
• AVL - Asheville N.C.
• Grade F
• Salary: $61,722.00 USD Per Year
• Hours per week 40-60

• Coordinated national information briefings for evening shift, ensuring team was informed of updates.
• Coached new employees during on-the-job training for evening shift, enhancing their readiness for duties.
• Acted as Lead Officer during multiple shifts.
• Most recently, I was the Federal Employee Viewpoint Survey Chairperson for Assisted with AVL operations.
• AVL.

• Coordinated logistics for family gatherings and special guests
• Collaborated with secret service to ensure security protocols during presidential visit
• Work the Biltmore concerts as safety and security of performers and guest
• Worked as part of a team to evacuate in 15 minutes 4000 guess during thunderstorm
• Executed life-saving measures to successfully resuscitate a guest
• Win the life saver award
• Interactive, historical guide
• Worked as part of a team to evacuate in 15 minutes 4000 guests during thunderstorm
• Provided historical tours at Biltmore Estate
• Enhanced visitor experience by creating engaging and informative historical presentations.
• Trained new interpreters on effective storytelling techniques and visitor engagement strategies.
• Developed engaging presentations to educate visitors on historical events and cultural heritage.

• Led an unexpected tour for a visiting Smithsonian group on sabbatical, highlighting significant historical artifacts.
• Conducted guided tours, ensuring safety and engagement for all visitors.
• Developed informative narratives to enhance visitor experience on scenic train rides.
• Collaborated with team members to maintain operational efficiency during peak seasons.
• Conducted engaging tours, enhancing visitor experience and promoting historical knowledge of railroad operations.
• Managed passenger safety protocols, ensuring compliance with operational standards during excursions.
• Collaborated with management to implement process improvements, enhancing overall tour quality and efficiency.
• Oversaw daily operations, addressing visitor inquiries and resolving issues to maintain high satisfaction levels.
• Maintained safety standards during excursions, resulting in zero accidents or incidents.
• Built strong relationships with local vendors, securing exclusive access to attractions for tour participants.

graduate

graduate