Robert Gaines
CINCINNATI
Summary
Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work. Developed skills in maintaining standards of cleanliness and safety within demanding environments.
Overview
4
4
years of professional experience
Work History
Janitor
Scioto ServicesLLC
02.2025 - Current
- Maintained cleanliness and organization in assigned areas, ensuring compliance with safety standards.
- Performed routine cleaning tasks using industrial-grade equipment and supplies.
- Monitored inventory levels of cleaning supplies, restocking as necessary to ensure operational efficiency.
- Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.
- Developed and maintained positive relationships with team members, fostering a collaborative work environment.
Host/Server
Olive Garden
03.2023 - 04.2025
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
Host
Outback
05.2022 - 03.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Mt Healthy High School
Cincinnati, OH05.2024
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Cleaning expertise
- Chemical handling
Timeline
Janitor
Scioto ServicesLLC
02.2025 - Current
Host/Server
Olive Garden
03.2023 - 04.2025
Host
Outback
05.2022 - 03.2023
High School Diploma -
Mt Healthy High School
Skills
- Promotional knowledge