ROBERT GARCIA
Fort Lauderdale,FL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
10
10
years of professional experience
Work History
Inflight Crew/OE Evaluator
Jetblue
10.2019 - 04.2024
- Provide customer service on onboard aircraft
- Provide award winning service aboard and through flight to destination
- Conduct safety measures
- Building training modules and assisting on training new crew members
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Airport Operations Crewmember / Work Controller
JetBlue
05.2017 - 10.2019
- Maximized aircraft turnaround time by coordinating timely fueling, catering, and cleaning services.
- Provided exceptional customer service at the gate area, assisting passengers with seat assignments and upgrades as needed.
- Customer Resolution Officer(CRO)
- Ground Security Coordinator(GSC)
- Conducted thorough pre-flight checks to ensure all necessary documents were in order before departure.
- Streamlined check-in process for passengers, minimizing wait times and improving overall satisfaction.
Protection Specialist
Target
09.2016 - 02.2018
- Responsible for the safety and physical security of your store team and guests by providing a presence on property
- You will use guest service and intelligence led tactics to support a prevention culture
- Conduct daily audits of areas of the store
- Make sure safety devices are on hot ticket items
Lead Security Officer
US Security Associates
05.2014 - 04.2017
- Maintained up-to-date knowledge of airline policies
- Train new employees on SIDA rules and TSA regulations
- Worked as a team member performing security searches and daily reports
- Reported all incidents, accidents and medical emergencies to law enforcement
- Checked passes and credentials of persons seeking to enter the SIDA area
Education
High School Diploma -
Mavericks High School
Pompano Beach, FL01.2012
Accomplishments
- Customer Assistances, Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
- Customer Service, Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Customer Interface, Build Staffing program and training new crew members on techniques and running a smooth operation. Assisted customers over the phone regarding store operations, product, promotions and orders.
Timeline
Inflight Crew/OE Evaluator
Jetblue
10.2019 - 04.2024
Airport Operations Crewmember / Work Controller
JetBlue
05.2017 - 10.2019
Protection Specialist
Target
09.2016 - 02.2018
Lead Security Officer
US Security Associates
05.2014 - 04.2017
High School Diploma -
Mavericks High School
Similar Profiles
Melissa MedinaMelissa Medina
Ground Operations Agent at JetBlueGround Operations Agent at JetBlue
Jennifer JoklJennifer Jokl
Sr. Analyst Loyalty Cobrand Acquisitions at JetBlueSr. Analyst Loyalty Cobrand Acquisitions at JetBlue
William FalconiWilliam Falconi
Flight Attendant at JetBlueFlight Attendant at JetBlue
Sabrina TaylorSabrina Taylor
Customer Support at JetBlueCustomer Support at JetBlue
Will PowersWill Powers
Account Executive at iMedXAccount Executive at iMedX