Summary
Overview
Work History
Education
Skills
Timeline
Generic

Robert Garland

Greenwood,IN

Summary

Field service technician/backup lead seeking advancement to the lead position of the southeast territory. Positive attitude with uplifting morale, I am motivated to go above and beyond to ensure customer satisfaction, team satisfaction, and company satisfaction. I am passionate about building sales, working with customers, and training my team to be the best.

Overview

23
23
years of professional experience

Work History

Field Service Technician/Backup Lead

Associated.
Indianapolis, IN
12.2023 - Current

Field service technician completing monthly SMs, daily breakdowns, and on occasion, putting new customer equipment in service and/or removing from service.

Backup lead responsibilities including communicating efficiently and effectively with crew members ensuring work is being completed and delineating new work as it is assigned.

Certifications/aptitude:

Safety on the move 12/2023

SM certification 12/2023

Tech primer 12/2023

Troubleshoot and Repair 8/2024

IC Basic 2/2025

Sit Down 4460/4750 2/2026

Automotive Technician

Garland Garage
Greenwood, IN
08.2014 - Current
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Ran day to day operations for this business including but not limited to billing, check out, customer service, and supply ordering.

Automotive Technician

Ray Skillman Buick Gmc
Indianapolis, IN
03.2003 - 08.2011
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • ASE certified technician and lead steering and suspension technician

Education

High School Diploma -

Elyria High School
Elyria, OH
06-1993

Skills

  • Customer Service
  • Issue Resolution
  • Alignments Experience
  • Chemical Disposal
  • Vehicle Inspection

Timeline

Field Service Technician/Backup Lead

Associated.
12.2023 - Current

Automotive Technician

Garland Garage
08.2014 - Current

Automotive Technician

Ray Skillman Buick Gmc
03.2003 - 08.2011

High School Diploma -

Elyria High School