Robert Gordon
New Port Richey,FL
Summary
Results- driven Senior Service Advisor with over 14 years of experience in delivering high productivity, exceptional service quality, and operational improvements. Skilled in customer service management, conflict resolution, and optimizing processes for enhanced service delivery. Known for strong communication, teamwork, and problem- solving abilities that consistently drive client satisfaction and operational efficiency.
Overview
13
13
years of professional experience
Work History
Senior Service Advisor
Dimmitt Jaguar Land Rover
Clearwater, FL
02.2014 - Current
- Engaged with customers to assess their service needs, providing accurate repair estimates, timelines, and cost breakdowns.
- Coordinated with technicians, dispatching work orders for timely repairs and maintenance.
- Assisted in training new staff members on procedures, promoting a cohesive and knowledgeable team.
- Effectively communicated the benefits of services and products to enhance customer understanding and satisfaction.
- Resolved customer concerns efficiently, ensuring high levels of satisfaction and repeat business.
- Explained technical diagnoses and required repairs to customers in a clear and concise manner.
- Maintained detailed records of services and repairs using dealership software for easy access and accuracy.
- Attended regular training sessions to stay current on product updates and service standards.
Service Advisor
Reeves Land Rover
Tampa, FL
03.2012 - 01.2014
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
Skills
- Ensuring Customer Satisfaction
- Building Long-Term Client Partnerships
- Detail-Oriented
- Proficient in Building Rapport
- Skilled in Prioritizing Tasks
- Driven and Motivated
Accomplishments
- 2012-2013: Land Rover Pinnacle Award, Tampa, FL
- 2013-2014: Land Rover Pinnacle Award, Tampa, FL
- 2016: Land Rover Guild of Excellence Top 8 Award, London, England
- 2017-2019: Land Rover Guild of Excellence, competitor
- 2018-2019: Land Rover Pinnacle Award, Clearwater, FL
- 2019-2020: Land Rover Pinnacle Award, Clearwater, FL
- 2023-2024: Land Rover Pinnacle Award, Clearwater, FL
Timeline
Senior Service Advisor
Dimmitt Jaguar Land Rover
02.2014 - Current
Service Advisor
Reeves Land Rover
03.2012 - 01.2014
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