Robert Graham
Cadott,WI
Summary
General Manager with over 30 plus years of management experience.
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
32
32
years of professional experience
Work History
General Manager
Nuss Truck Group, Inc.
08.2021 - 03.2026
- Directed operational strategies to enhance overall efficiency and productivity across multiple departments.
- Implemented comprehensive training programs for staff, fostering skill development and team cohesion.
- Oversaw budget management, ensuring optimal resource allocation and financial performance.
- Streamlined inventory management processes, reducing costs and improving supply chain efficiency.
General Manager / Corporate Used Truck Manager
Lakeside International Trucks
12.2018 - 08.2021
- Aquired Corporate Used Truck Manager position July 2020
- Directed operational strategies to enhance service delivery and customer satisfaction.
- Oversaw budget management, ensuring effective allocation of resources and cost control.
- Implemented performance metrics to drive team accountability and improve workflow efficiency.
- Cultivated partnerships with suppliers to optimize inventory management and reduce lead times.
- Led cross-functional teams in executing strategic initiatives that aligned with corporate objectives.
- Analyzed market trends to identify growth opportunities and inform business decisions.
- Streamlined communication processes between departments to enhance collaboration and project execution.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Service Manager
RIVER STATES TRUCK AND TRAILER
07.2014 - 12.2018
- Manage all aspects of the Service Department, including profit and loss statements, team building, personnel hiring, training, warranty, customer interaction, service sales, and customer satisfaction
- Build great customer relationships and customer loyalty
- Maintain facility upkeep to an Elite OEM standard
- Practice total dealership selling and satisfaction
Executive Director of Service
FREEDOM TRUCK CENTERS
09.2012 - 07.2014
- Managed all aspects of the Service Department for both the Spokane and Yakima locations
Service Manager
TRUCK COUNTRY OF IOWA AND WISCONSIN
07.1994 - 08.2012
- Started out as a technician/weekend foreman in their Dubuque, Iowa location and was promoted to Service Manager at their Oak Creek, Wisconsin facility within a couple of years.
- Worked as Service Manager for about 4 years and then moved to Sales.
- Worked as Salesman, selling both heavy and medium duty trucks, both new and used. Built great loyal customer base in short amount of time due to loyal customer base in service. Worked as Salesman for 3 years.
- Returned to role of Service Manager at their Madison location and spent another 4 years. Incorporated flat rate.
- Returned to their Oak Creek facility as Service Manager. Reestablished 100% plus efficiency, as well as morale, and incorporated flat rate. Maintained 115% to 120% efficiency, as well as a 25% increase in effective labor rate.
Education
NADA Service and Parts Management - Service and Parts Management
NADA
Associate of Arts - Diesel Mechanics
Des Moines Area Community College
Ankeny, IA, United StatesSkills
- Customer relations
- Operations management
- Employee development
- Networking abilities
- Sound judgment
- Supervision and training
- Performance improvements
- Cross-functional team management
- Schedule management
- Strategies and goals
- Salary structure/compensation analysis
- Change management
- Leadership and team building
- Problem resolution
- Team player
- Training and coaching
Timeline
General Manager
Nuss Truck Group, Inc.
08.2021 - 03.2026
General Manager / Corporate Used Truck Manager
Lakeside International Trucks
12.2018 - 08.2021
Service Manager
RIVER STATES TRUCK AND TRAILER
07.2014 - 12.2018
Executive Director of Service
FREEDOM TRUCK CENTERS
09.2012 - 07.2014
Service Manager
TRUCK COUNTRY OF IOWA AND WISCONSIN
07.1994 - 08.2012
Associate of Arts - Diesel Mechanics
Des Moines Area Community College
NADA Service and Parts Management - Service and Parts Management
NADA