Robert Graham
Sioux Falls,SD
Summary
Results-driven Store Manager with expertise in employee training, inventory management, and customer service. Focused on enhancing operational efficiency and driving sales by developing strong team relationships and leveraging effective communication and problem-solving skills.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Store Manager
Oreilly Auto Pats
Sioux Falls, South Dakota
10.2018 - Current
- Trained and developed staff to improve performance and service quality.
- Created weekly work schedules for store personnel.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed daily banking activities such as deposits and withdrawals.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored inventory levels and placed orders to restock shelves.
- Coordinated promotional events to drive sales and attract new customers.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints promptly to maintain positive relationships.
- Resolved customer complaints in a timely manner.V
- Conducted regular audits to ensure compliance with company policies and standards.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, set priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Mitigated business risks by working closely with staff members and assessing performance.
Business Owner
robgraham handyman
Sioux Falls, South Dakota
01.2012 - 10.2018
- Oversaw daily operations and guided staff to enhance workflow and service delivery.
- Managed daily operations and schedules for multiple handyman projects, ensuring timely completion and client satisfaction.
- Developed strong relationships with clients through effective communication.
- Resolved client concerns promptly to maintain service excellence.
- Implemented quality control measures to ensure customer satisfaction.
- Estimated project costs and prepared detailed service proposals for clients.
- Determine pricing for products or services based on costs and competition.
- Coordinated logistics for materials and tools across various jobsites to optimize project efficiency.
- Monitored cash flow to ensure proper budgeting of resources.
- Managed operations budgeting, accounts payable, and accounts receivable and payroll.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
Truck Driver
atlas van lines
Sioux Falls, South Dakota
01.2010 - 01.2012
- Operated trucks to transport goods over long distances, ensuring safety and efficiency.
- Loaded and unloaded cargo, ensuring proper handling of items during transit.
- Conducted routine vehicle inspections to uphold safety and operational standards.
- Communicated with dispatchers to receive instructions and updates on routes.
- Maintained accurate logs of driving hours and vehicle conditions for regulatory compliance.
- Assisted with training new drivers on company policies and safe driving practices.
- Resolved issues during transportation by coordinating with team members effectively.
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Communicated with dispatchers regarding pickup and delivery times.
- Demonstrated safe driving by observing road rules, exercising caution in unfamiliar areas and maintaining vehicle control.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Inspected the vehicle for mechanical issues and safety concerns before each trip. for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Filled out paperwork accurately at each stop along route including bills of lading and trip sheets.
- Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Maintained records such as vehicle logs, cargo records, or billing statements in accordance with regulations.
- Conducted vehicle inspections before and after every trip and performed minor repairs to keep truck functional.
- Managed personal driving time according to Hours of Service regulations.
- Verified load against shipping papers to ensure accuracy of shipment.
- Connected and disconnected trailers from the tractor, ensuring secure attachment. from tractor and converter dollies.
- Complied with DOT requirements for background checks prior to operating a CMV.
- Loaded and unloaded cargo using forklifts or other material handling equipment.
- Kept up-to-date knowledge of changing roads, construction areas, traffic patterns, and dangerous curves in order to plan the most efficient routes.
- Stayed informed regarding changes in transportation laws and regulations that could affect operations.
- Reported all accidents or violations to management immediately upon occurrence.
- Responded promptly to emergency situations including inclement weather conditions or traffic delays while remaining calm under pressure.
- Adhered strictly to company policies concerning alcohol use while operating a commercial motor vehicle.
- Participated in training sessions related to defensive driving techniques, new technologies used in trucks and trailers, accident prevention methods.
- Provided customer service by responding to inquiries about services offered or directions to destination locations.
- Contributed ideas for improving operational efficiency during team meetings or one-on-one conversations with supervisors.
- Collected necessary signatures to finalize and process transportation paperwork. to complete and process paperwork.
- Inspected and maintained vehicle supplies and equipment to ensure vehicles were in proper working condition.
- Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
- Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
Education
High School Diploma -
L B A
Longview, TXSkills
- Inventory management
- Cash handling
- Sales reporting
- Employee training
- Scheduling optimization
- Quality control
- Operational efficiency
- Budget management
- Process improvement
- Planning
- Customer service
- Relationship building
- Team leadership
- Team management
- Performance evaluation
- Problem solving
- Effective communication
- Excellent communication
- Organization and time management
- Leadership
- Automotive and light truck small repairs
Certification
- Class A CDL With passenger endorsement and current medical card
Affiliations
- Work on vehicles and light trucks in my spare time
Timeline
Store Manager
Oreilly Auto Pats
10.2018 - Current
Business Owner
robgraham handyman
01.2012 - 10.2018
Truck Driver
atlas van lines
01.2010 - 01.2012
High School Diploma -
L B A