Robert Grau
Long Beach,NY
Summary
Dynamic leader with a proven track record at Advanced Auto Body & Collision Center, adept in operations management and strategic planning. Excelled in fostering team unity and driving financial growth, achieving notable revenue increases. Skilled in sales, vendor negotiations and customer relationship management, ensuring long-term organizational success and efficiency.
Overview
44
44
years of professional experience
Work History
Auto Body Shop General Manager
Advanced Auto Body & Collision Center
09.2003 - Current
- Maintaining exceptional customer base for over 20 years
- Acquiring new customers by excellent referrals and neighborhood "word of mouth"
- Estimating and blueprinting all auto body and auto glass repair jobs
- Negotiating claims appraisals and settlements with Insurance Companies
- Attracting Commercial Accounts
- Negotiating and settling claims for customers who pay for repairs "out of pocket"
- Weekly budgeting of employee salaries, material costs, shop care and maintenance costs, insurance costs, etc.
- Financial forecasting of Accounts Receivables to project shop's future profits
- Expert handling of all Human Resources aspects of the shop operation: Timekeeping, Employee situations, managing payroll.
- Arrange and manage rental car contracts for customers while their vehicles are being repaired
- Prepare final itemized invoice of all repairs completed
Auto Estimator Client Services
Rallye Motors Mercedes
08.2001 - 08.2003
- Estimated collision and comprehensive coverage damages of luxury vehicle brands
- Negotiated estimates with Insurance Appraisers and Customers
- Kept constant follow up with Customers regarding the collision repair process and progress of repairs
- Collected insurance repair payments or customer self payments to conclude the repair process
Property Appraiser- Auto, Homeowner & Boat Claims
Commercial Union Insurance Company
04.1981 - 08.2002
- Appraised damages of automobiles, heavy equipment, boats and homeowner losses
- Managed territory of the five boroughs of New York, and Long Island
- Negotiated all claims settlements with auto and homeowner customers, auto body repair shops, boat yard owners, attorneys and salvage buyers.
Education
High School Diploma -
East Meadow High School
East Meadow, NY06-1973
Skills
Knowledge of all DMV Regulations
Knowledge of MV-50
Knowledge of MV-53
Knowledge of MV-82
Timeline
Auto Body Shop General Manager
Advanced Auto Body & Collision Center
09.2003 - Current
Auto Estimator Client Services
Rallye Motors Mercedes
08.2001 - 08.2003
Property Appraiser- Auto, Homeowner & Boat Claims
Commercial Union Insurance Company
04.1981 - 08.2002
High School Diploma -
East Meadow High School
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