Robert Grisanti
Brooklyn,NY
Summary
Operations & Training Coordinator with over 4 years in financial operations focused on workflow coordination, data management, and employee onboarding. Developed training materials that enhance efficiency, managed high-volume data pipelines, and processed precise transactions for high net worth clients. Skilled in CRM management and advanced database tools while ensuring compliance with operational guidelines.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Associate Financial Advisor (Operations)
Retirable
Brooklyn, NY
03.2025 - Current
- Training Development: Created and implemented step-by-step training and onboarding guides for new and current employees on how to navigate the platform and open accounts, saving core team members significant weekly preparation time.
- Pipeline Qualification & Data Capture: Managed top-of-funnel qualification workflows, executing high-volume profile diagnostics to collect client timelines, financial information, and overall objectives against firm criteria.
- Workflow Coordination: Utilized profile data to generate hypothetical outcome calculations and coordinated the direct data hand-off, and scheduling for qualified accounts to internal advisors.
- Monitored data for designated book of accounts, tracking ongoing progress and updating system records to facilitate quarterly alignment reviews.
- Documented accurate case files within internal CRM and adhered to strict compliance procedures to ensure error-free data tracking.
Workplace Operations Specialist
Fidelity Investments
Denver, CO
01.2024 - 08.2024
- Premium Account Execution: Handled high-priority operational workflows, database processing, and complex transaction requests for premium accounts holding up to $500M in assets.
- Conducted deep-dive data reviews to identify user account timelines and goals, ensuring alignment with internal compliance and resource guidelines.
- Handled high-priority operational workflows and complex transaction requests for premium accounts with assets up to $500M, ensuring timely and accurate processing.
High Net Worth Onboarding & Workflow Services
Fidelity Investments
Denver, CO
11.2022 - 01.2024
- Cross-Functional Partnerships: Coordinated cash transfers, processed account distribution requests, and managed scheduling for annual performance reviews in collaboration with team members and internal consultants.
- Process Improvement: Recommended planning improvements to set up client accounts for success by retirement.
- Customer Relationship Building: Met with high net worth clients frequently throughout the year to discuss any concerns, offer solutions and build a lasting, foundational relationship.
PI Operations Specialist
Fidelity Investments
Denver, CO
03.2022 - 11.2022
- Onboarding & Documentation: Managed the initial data verification process for incoming accounts, including the guidance of essential forms needed to transfer assets from the contra-firm, and handled database entry for new account setup.
- Employee Training Seminars: Developed and delivered training seminars for new employees, focusing on best practices for navigating complex system transactions and managing daily time constraints.
- Data Organization & Monitoring: Organized account details using Excel and monitored files daily to ensure compliance with regulatory distribution guidelines ahead of federal deadlines.
- Rapid Performance Milestones: Completed all foundational training and operational testing requirements ahead of schedule on the first attempt, resulting in an accelerated promotion to the premium operations tier within the first month.
Education
Bachelor of Science - Marketing
Colorado State University (CSU)
Fort Collins, COSkills
- Operational Skills: Process Improvement Employee Onboarding & Training Data Entry & Tracking Cash Flow Management Retirement Planning Administrative Support Pipeline Management Compliance & Risk Mitigation Time Management
- Technical Skills: Excel (V-lookups, Pivot Tables, Basic Macros), Workday, Google Workspace (Drive, Docs, Sheets), Microsoft 365, JustWorks, Tableau, FocusPoint, CRM Systems
Certification
FINRA Financial Industry Certifications
- General Securities Representative (Series 7)
- Uniform Combined State Law (Series 66)
- Uniform Securities Agent State Law (Series 63)
- Securities Industry Essentials (SIE)
Timeline
Associate Financial Advisor (Operations)
Retirable
03.2025 - Current
Workplace Operations Specialist
Fidelity Investments
01.2024 - 08.2024
High Net Worth Onboarding & Workflow Services
Fidelity Investments
11.2022 - 01.2024
PI Operations Specialist
Fidelity Investments
03.2022 - 11.2022
Bachelor of Science - Marketing
Colorado State University (CSU)